Messaging Channels

One customer messaging foundation, with website chat live and the Meta channels switched off for now.

Overview

The website chat widget is live today. WhatsApp, Instagram and Messenger are built but switched off for now.

The chat widget embeds directly on your website. Customers get immediate answers to product, policy, and order questions without leaving your site.

Copy the embed code from your dashboard, paste it into your site, and it's live.

WhatsApp is built but switched off for now.

Instagram Direct is built but switched off for now.

Facebook Messenger is built but switched off for now.

Check in from your phone with the Omniops iOS app:

Full Omni chat: the same conversation interface, in your pocket
Photos: show Omni a photo from your phone and ask about it
Customer replies: reply to a customer from the app, and your answer appears in the chat on your website
Tasks: tasks Omni makes for you on the web are on your phone too; tick them off there

A customer asks on the website at 10pm whether an item is available in their size. They get a stock-aware answer without waiting for the morning.
You're away from the shop and a customer asks for a person. You open the iOS app, reply to them, and your answer appears in the chat on your website.

Answering Enquiries 24/7: Website widget capabilities today; WhatsApp, Instagram and Messenger are built but switched off for now
Gmail: replies drafted when you ask, for you to review and send