Shopify Operations
What Omni can do once your Shopify store is connected.
Overview
Shopify Operations is the practical map of what Omni can use once your Shopify store is connected. It covers customer support and order status.
Capability map
| Capability | What Omni does |
|---|---|
| Order support and returns | Looks up an order's status, answers returns questions from your policy, and passes returns and refunds to you. |
What you can ask
- "What's the status of order #1234?"
Related docs
- Shopify Integration - connect your store
- Order Management - order lookup and returns questions