06:58Still in bed
The day starts before you do.
Omni has already read the night: customer messages, yesterday’s takings, what is selling and what is about to run out.
Half a coffee. Full picture.
CUSTOMER SERVICE, HANDLED. THE WHOLE SHOP, WATCHED.
EVERY CUSTOMER ANSWERED.Even the 2am ones.
Omni answers your customers at any hour, in your tone. While it answers, it watches stock, ad spend and your numbers, and brings you only what's yours to decide.
FOR FOUNDER-RUN SHOPIFY AND WOOCOMMERCE STORES. 14-DAY FREE TRIAL. CANCEL ANY TIME.
Live with a real UK store since spring, answering customers around the clock.
Works with Shopify, WooCommerce, Stripe, Square, Meta Ads, Xero and more.
One ordinary day
A day with OmniOps. The work moves without following you home.
OmniWebsite chat · 11:42Live
Customer
Is my parcel still arriving today?
Omni
Confirmed. Your tracking shows it's out for delivery this morning, so it should arrive today.
Customer
Perfect, thank you.
Omni
You're welcome. I'll keep an eye on it.
10:15Coffee, not at the desk
The inbox is already handled.
Website and email questions are answered in the tone you set. The few that need you are waiting with the full thread.
You approve the few. The rest were answered overnight.
Signals3 today
Payment disputeNeeds you today
Evidence pack drafted and ready for review.
Evidence readyDue today
Stock running out
4 SKUs flagged below 5-day cover at current sell-through.
Best sellerCore range+ 2
Ad spend runaway
Spend is above baseline while conversions are flat.
Active campaign+£420 today
16:50Phone buzzes once
Caught before it cost you.
Omni watches your store, inbox, ads and books. Today, a payment dispute, low stock and drifting ad spend arrive as three clear decisions.
One list. No Friday post-mortem.
19:30Kitchen, laptop shut
The laptop stays shut.
The day’s numbers are read, the invoices worth chasing are surfaced, and tomorrow’s briefing is already taking shape.
The business moves. The laptop stays shut.
Meet Omni
This is Omni. Ask it anything about your shop.
Omni runs your customer service and learns your whole business while it works. When you want to know why, you do not open a dashboard. You ask, and it answers from your real numbers.
See how Omni thinksOmni · your shop
Example conversation
How many sales this week?
105 orders, £39,065. Monday was strongest at £22,741. Tuesday had decent orders but lower basket value.
Why the Tuesday dip?
It is not volume, it is basket value: £291 average against Monday's £455. Your weekday buyers look like trade customers, so different days buy differently.
What this replaces
A hire has working hours. Customers do not.
The human maths
Maybe 30 to 50 messages a day, then the day ends.
Add a wage, National Insurance, pension, training and cover for holidays. Then add the evening questions that still come back to you. Omni answers every hour of every day.
And on top
For you
A founder-run UK Shopify or WooCommerce store doing roughly £20k or more a month, with one to ten staff, where customer replies still reach you at 10pm.
Not for you
A pre-launch store, a business looking for the cheapest website chat box, or a shop with an operations team already carrying this work.
Pricing
£500 a month. Keep it only if the laptop opens less.
The anchor
Roughly a quarter of the cost of the hire you would otherwise make.
The comparison is hours, cover and work carried. It is not a bundle of software prices.
One flat price
Setup is free and your 14 days start only when your store is connected and your first check-in is ready.
The flat price includes every Omni workflow. Studio image packs are the only extra.
Start freeBuilt for founders who still know every corner of the business.
Omni just stops every corner depending on you.
James, founder of OmniOps
Before you start
Four questions, answered straight.
01
How much work is setup?
Most stores are connected in about a week. We read your products, policies and existing customer conversations, then agree the approval rules with you. Setup is free and uses none of your 14 days.
02
Does Omni send things without my say-so?
You decide the boundary. Routine answers can go automatically. Refunds, promises, money, stock and sensitive cases can wait for your approval. Change the rules at any time.
03
Will it sound like me?
Yes. We tune Omni to your existing replies, products and policies, then you review the tone before it answers for you.
04
What happens if I cancel?
Cancel any time. Export your data before you leave, or ask us to delete it. There is no contract and no call required.
Start when you are ready
Every customer answered. The whole shop still in your hand.
01
Connect your store.
02
Omni reads everything.
03
Your trial starts once your store is connected.
No card needed for setup. Setup is free. Your 14 days begin only when your store and first check-in are ready.