Your whole business. Walks with you.
Run the business from wherever you are. Ask why Tuesday’s slow, check stock, approve the refund, catch runaway ad spend. Customer service keeps moving in the background. The hard decisions still come to you, right on your phone.
Built for UK ecommerce. Available now.
The Problem
Tuesday, 09:14
Same returning customer asking about her order on WhatsApp again. You type the same answer, copy the tracking link, hit send. Coffee’s gone cold.
Tuesday, 14:02
Meta Ads spend is up. Sales aren’t. You open three tabs to figure out which campaign — Klaviyo, GA, the ads dashboard — and forget what you were looking for halfway through.
Tuesday, 22:47
Stripe email lands: dispute filed. £284. Three days to respond. You should pull the delivery confirmation now. You’ll do it tomorrow.
What Omni Does
Looks after your customers
Answers across every channel, 24/7
WhatsApp, Instagram, Messenger, your store, your inbox — one Omni, every channel. Learns your products and your tone. Escalates anything it’s not sure about.
“Where’s my order?” — handled
Customer messages, Omni checks your store live, replies on the same channel they asked on. No more screenshots passed back to you at 11pm.
Returns and refunds, judged
Loyal customer with a clean history gets a label, no fuss. Three claimed-not-arrived orders gets flagged to you instead. You set the threshold; Omni applies it.
Keeps your business moving
Recovers abandoned carts
Drafts a personalised follow-up using what the customer left behind and what they’ve bought before. Sends after your delay window. Tracks recovered revenue.
Brings back quiet customers
RFM-scores every buyer in the background. Surfaces VIPs going dormant, one-timers worth re-activating, and segments worth a campaign — with copy already drafted.
Drafts your replies
Reads your Gmail. Drafts a response to anything that needs one — supplier query, customer complaint, partnership pitch — in your voice. You hit send or edit. Nothing leaves without you.
Catches what you’d miss
Spots fraud before it ships
Scores every order against history, address patterns, and payment signals. £284 chargeback risk catches before the parcel leaves — pings your phone, you decide.
Watches competitor prices
Tracks your key SKUs against the rest of the market. When someone undercuts you, or when you’ve left margin on the table, you find out before the sale walks.
Catches runaway ad spend
Meta spend up 2× baseline, conversions flat? Omni flags the campaign mid-day, not on Friday. £420 saved by 3pm beats a Monday-morning post-mortem.
Makes sense of your numbers
Ask anything — get a straight answer
“Why’s Tuesday slow this month?” “Which SKU has the worst margin?” “How much have we spent on returns shipping this quarter?” Omni knows. No dashboard, no SQL.
Forecasts your stock
Knows your sell-through rate per SKU. Tells you Thursday’s low-stock list on Tuesday. “5kg burr grinder runs out Thu at current pace — reorder?” One tap, sorted.
Wakes you up to the day
7am briefing on your phone before the day takes over. Yesterday’s totals, what needs you, anything unusual. Half a coffee, full picture.
Also Included
- iOS companion app
- WhatsApp, Instagram, Messenger
- Stripe
- GDPR compliant
Standalone Ecommerce SEO Audit
Not ready for an OmniOps subscription? Buy a one-off £99 ecommerce SEO audit for your Shopify, WooCommerce, or Stripe store. Plain-English report delivered by email in 30 minutes. No subscription, no call required.
The Team
Jay, Product — Built his own business. Knows what it’s like to be the person everything comes back to.
Dan, Commercial — Led teams across telecoms and entertainment. If it touches a customer, it has to work.
Sam, Marketing — Runs his own business. Years in small teams and tight budgets — knows what matters.
Tom, Engineering — Engineer by trade. Has spent years helping startups find their footing.
Built for UK ecommerce. Available now.
Your whole business.Walks with you.
Run the business from wherever you are. Ask why Tuesday’s slow, check stock, approve the refund, catch runaway ad spend. Customer service keeps moving in the background. The hard decisions still come to you, right on your phone.
Three things on your plate. All of them, you, alone.
01 / 03
Tuesday, 09:14
Same returning customer asking about her order on WhatsApp again. You type the same answer, copy the tracking link, hit send. Coffee’s gone cold.
02 / 03
Tuesday, 14:02
Meta Ads spend is up. Sales aren’t. You open three tabs to figure out which campaign — Klaviyo, GA, the ads dashboard — and forget what you were looking for halfway through.
03 / 03
Tuesday, 22:47
Stripe email lands: dispute filed. £284. Three days to respond. You should pull the delivery confirmation now. You’ll do it tomorrow.
A Tuesday dip, £30k a month down the side.
What you see, and what Omni was actually doing while it answered.
What you see
What Omni did
STEP 01
- › query: orders this week
- › grouped by day, summed value
- › compared vs last 4 wks baseline
STEP 02
- › queried orders.basket_size
- › segmented by weekday
- › cross-checked customer cohort
STEP 03
- › ran rfm scoring on customer base
- › projected upsell impact at 1.0×
- › returned conservative estimate
No office required. No spreadsheet. The owner just asked.
What Omni does all day. So you don't have to.
01 / 04
Looks after your customers
Five channels, one voice. Order updates, returns, refunds — handled to your rules, escalated when it matters.
02 / 04
Keeps your business moving
Carts recovered, dormant customers re-activated, your inbox triaged with replies ready for approval from your phone.
Re: Order #4517 · Sarah W.
to sarah@…
Hi Sarah — your parcel's out for delivery between 10am and 12pm today. I've also added a £10 loyalty credit for the wait. Anything else, just shout.
03 / 04
Catches what you’d miss
Fraud risk, competitor undercuts, runaway ad spend — caught while it’s happening, wherever you are.
£284 dispute filed on order #4517. Evidence pack drafted.
4 SKUs flagged below 5-day cover at current sell-through.
Meta spend 2.1× baseline on Summer Sale, conversions flat.
04 / 04
Makes sense of your numbers
Ask anything. Get a straight answer. Briefing and decisions on your phone before the day takes over.
Tuesday · 29 April
Tuesday isn't a dip in volume. It's a dip in basket value.
Yesterday: 105 orders, £39,065. Best Monday since May. But Tuesday's average basket is £291 against Monday's £455 — different segment buying.
One place. For everything.
Shopify, WooCommerce, WhatsApp, Instagram, Gmail, Meta Ads, Xero, Stripe — connected. Omni works across all of them and spots the patterns between them.
Four corners of your business. One brain that hears them all.
Plug in the four. Omni reads them live. The signals only show up when they overlap — Omni's the one that can see all four at once.
01 / 04
Your store
WooCommerce · Shopify · Stripe
Live orders, products, stock and customers. Omni reads them in real time, not on a 24-hour sync.
02 / 04
Your channels
WhatsApp · Instagram · Messenger · Gmail · Outlook
Every message lands in one place. The same brain that read it on WhatsApp knows Tuesday’s slow.
03 / 04
Your ads
Meta Ads · Google soon
Spend versus sales, in the same place. Bad creative caught at lunchtime, not next week.
04 / 04
Your books
Xero · FreeAgent · QuickBooks · Sage
Margins, cashflow, overdue invoices. Omni knows what you can actually afford to spend.
Most AI starts cold. Omni doesn't.
Every conversation makes it sharper. Your tone, your patterns, your rules — written down as you work, reused on the next question.
Knows your tone
How you talk to customers, what you stand for, where you take ownership. Reads it before every reply so it sounds like you, not a bot.
“warm, no jargon, takes ownership of mistakes”
Knows your patterns
Tuesday baskets, returning trade buyers, the SKU that always pulls, the campaign that always tanks. Reused on every future answer.
“tuesday = trade buyers · checkout upsell would lift £30k/mo”
Knows your rules
Auto-approve thresholds. Quiet hours. What to escalate, what to handle. Set once, applied without asking.
“refunds under £50 auto · no pings 22:00–07:00”
By month three, Omni knows your business better than your last hire. By month six, it's the one onboarding them.
Three places. The same business, still running.
The day is already summarised.
Tuesday isn't a dip in volume — it's a dip in basket value. Different segment buying. 41 of 47 messages cleared overnight.
Half a coffee, full picture.
Asks Omni a hard one.
Why are Tuesday baskets smaller? Trade buyers ordering for work, smaller restocks. A “you'll also need…” at checkout could be £30k a month.
Ten seconds. No dashboard opened.
One push. One tap.
Stripe dispute filed on order #4517 — £284, response by Thursday. Evidence pack drafted. Approve from the car park, never opens a laptop.
Done before pick-up's done.
£500 a month. All in.
Every capability unlocked. No per-seat charges. No per-ticket charges. No feature gates. 30-day trial. No contract. Cancel anytime.
- Helpdesk + chat£200–500/mo
- Email & flows£200–500/mo
- Cart recovery / SMS£100–300/mo
- Returns + reviews£100–200/mo
- Analytics + dashboards£100–300/mo
Five logins. None of them talk to each other.
Customer service, operations, intelligence, the numbers — in one place. Connected to your store, channels, ads and accounts.
One login. It talks to all of them.
Industry benchmark: AI handles support tickets at 12× lower cost than human agents (ringly.io 2026)
What you get
- Full access. Every capability. No restrictions.
- 30-day trial. No contract. Cancel anytime.
- £500 a month, flat. No surprises.
- A direct line to the team building it.
What we ask
- Use it on your real business.
- Tell us what works and what doesn't.
- Be honest — that's how it gets better.
Who it's for
- Ecommerce on WooCommerce, Shopify, or Stripe.
- Two to fifty staff. UK and Ireland.
- Ready to use Omni day-to-day.
30-day trial. No contract. Cancel anytime.
The pain isn't a hunch. It's a benchmark.
70%
Of carts get abandoned. Without a recovery flow, that's revenue you've already earned, walking out.
Six things, answered straight.
What if Omni gets something wrong?
You stay in control. For anything sensitive — refunds, returns, customer complaints — Omni flags it for your approval before acting. You set what it handles automatically and what needs your sign-off. And if it ever gets something wrong, you can override it instantly.
Can I review messages before they’re sent?
Yes. You choose the level of autonomy. Omni can draft responses for you to approve, or handle routine questions automatically and only escalate edge cases. You set the rules — and you can change them any time.
How long does it take to set up?
About a week, end to end. We connect Omni to your store, your channels, your accounts, and your inbox; we walk you through how it speaks to your customers and what it should escalate; we tune it to your products and policies. After that it runs itself.
Does it work with my platform?
If you’re on WooCommerce, Shopify, or Stripe — yes. Omni connects natively. We add WhatsApp, Instagram, Messenger, Gmail, and Outlook on top, plus Xero, FreeAgent, QuickBooks and Sage for accounts. If you’re on something else, get in touch — we may already support it.
Is my data safe?
Your data is encrypted in transit and at rest. Hosted in the EU, GDPR compliant. We never sell, share, or train AI on your data. You can export or delete everything at any time.
Can I cancel?
Any time. The 30-day trial is no-contract — if Omni isn’t earning its keep, you walk away with nothing owed. After the trial it’s a rolling monthly arrangement; cancel with one email. We don’t make you call us.
Available now
Leave the desk. Keep the business close.
30-day trial. No contract. Onboarding takes about a week. The form below is one step.
Tell us about your business — what you do, how it runs and what’s not working for you. We’ll answer every question you have and show you exactly how Omni fits into your day.
We connect your business, set everything up, and make sure Omni works the way you want it to. Nothing goes live until it feels right for both of us.
From here, Omni handles the day-to-day. You check in when you want to, not because you have to.
Three steps. Then it's yours.
Available now
Built around your business. Not the other way round.
— UK ecommerce. Two to fifty staff.
Start your free trial.
Tell us about your business and we'll be in touch.