Ask why Tuesday’s slow. Check stock. Approve a refund. Catch ad spend running away. All from your phone.
Same returning customer asking about her order on WhatsApp again. You type the same answer, copy the tracking link, hit send. Coffee’s gone cold.
Meta Ads spend is up. Sales aren’t. You open three tabs to figure out which campaign — Klaviyo, GA, the ads dashboard — and forget what you were looking for halfway through.
Stripe email lands: dispute filed. £284. Three days to respond. You should pull the delivery confirmation now. You’ll do it tomorrow.
WhatsApp, Instagram, Messenger, your store, your inbox — one Omni, every channel. Learns your products and your tone. Escalates anything it’s not sure about.
Customer messages, Omni checks your store live, replies on the same channel they asked on. No more screenshots passed back to you at 11pm.
Loyal customer with a clean history gets a label, no fuss. Three claimed-not-arrived orders gets flagged to you instead. You set the threshold; Omni applies it.
Drafts a personalised follow-up using what the customer left behind and what they’ve bought before. Sends after your delay window. Tracks recovered revenue.
RFM-scores every buyer in the background. Surfaces VIPs going dormant, one-timers worth re-activating, and segments worth a campaign — with copy already drafted.
Reads your Gmail. Drafts a response to anything that needs one — supplier query, customer complaint, partnership pitch — in your voice. You hit send or edit. Nothing leaves without you.
Scores every order against history, address patterns, and payment signals. £284 chargeback risk catches before the parcel leaves — pings your phone, you decide.
Tracks your key SKUs against the rest of the market. When someone undercuts you, or when you’ve left margin on the table, you find out before the sale walks.
Meta spend up 2× baseline, conversions flat? Omni flags the campaign mid-day, not on Friday. £420 saved by 3pm beats a Monday-morning post-mortem.
“Why’s Tuesday slow this month?” “Which SKU has the worst margin?” “How much have we spent on returns shipping this quarter?” Omni knows. No dashboard, no SQL.
Knows your sell-through rate per SKU. Tells you Thursday’s low-stock list on Tuesday. “Best seller runs out Thu at current pace — reorder?” One tap, sorted.
7am briefing on your phone before the day takes over. Yesterday’s totals, what needs you, anything unusual. Half a coffee, full picture.
Not ready for an OmniOps subscription? Buy a one-off £99 ecommerce SEO audit for your Shopify, WooCommerce, or Stripe store. Plain-English report delivered by email in 30 minutes. No subscription, no call required.
James, Solo founder — Runs his own business. Built Omni because he needed it. Uses it every day to run the same business it’s now sold to others.
Ask why Tuesday’s slow. Check stock. Approve a refund. Catch ad spend running away. All from your phone.
The photograph sells the freedom. This is the receipt: briefing, orders, alerts and drafted decisions on the same device.
Tuesday · 29 April
Yesterday: 105 orders, £39,065. Best Monday since May. But Tuesday's average basket is £291 against Monday's £455 — different segment buying.
The day opens with the important signals already pulled together.
£6,840
+12% on Tuesday last week
Orders
22
Avg basket
£311
Returns
2
Recent orders
Trade buyer
repeat customer
£294
Online order
priority dispatch
£148
First-time buyer
high intent
£862
Orders, basket value and returns stay readable without opening a dashboard.
Evidence pack drafted and ready for review.
4 SKUs flagged below 5-day cover at current sell-through.
Spend is above baseline while conversions are flat.
Stock, disputes and ad spend surface as decisions, not noise.
Email draft
Re: Delivery update
Customer update
Your parcel is out for delivery today. I've added a small loyalty credit for the wait. Anything else, just shout.
Replies and recovery moments are drafted. You decide from your phone.
Omniops takes the live signals, prepares the useful decision, and lets the business keep moving while you stay in the room.
One founder day. Twelve decisions. No laptop orbit.
01 / 03
Same returning customer asking about her order on WhatsApp again. You type the same answer, copy the tracking link, hit send. Coffee’s gone cold.
02 / 03
Meta Ads spend is up. Sales aren’t. You open three tabs to figure out which campaign — Klaviyo, GA, the ads dashboard — and forget what you were looking for halfway through.
03 / 03
Stripe email lands: dispute filed. £284. Three days to respond. You should pull the delivery confirmation now. You’ll do it tomorrow.
The founder sees a simple answer. Underneath, Omniops is checking orders, cohorts, returns, campaigns and stock.
What you see
What Omni did
STEP 01
STEP 02
STEP 03
No office required. No spreadsheet. The owner just asked.
Omni has already pulled the useful signals together: what changed, what needs you, and what can wait.
Half a coffee. Full picture.
Why are baskets smaller? Omni checks the pattern and comes back with the shift, not another chart to interpret.
Ten seconds. No dashboard opened.
A dispute pack, reorder note or customer reply lands as a decision. You approve the thing that matters and stay in the room.
The business moves. The laptop stays shut.
01 / 04
Five channels, one voice. Order updates, returns, refunds — handled to your rules, escalated when it matters.
02 / 04
Carts recovered, dormant customers re-activated, your inbox triaged with replies ready for approval from your phone.
Re: Delivery update
Customer update
Your parcel is out for delivery today. I've added a small loyalty credit for the wait. Anything else, just shout.
03 / 04
Fraud risk, competitor undercuts, runaway ad spend — caught while it’s happening, wherever you are.
Evidence pack drafted and ready for review.
4 SKUs flagged below 5-day cover at current sell-through.
Spend is above baseline while conversions are flat.
04 / 04
Ask anything. Get a straight answer. Briefing and decisions on your phone before the day takes over.
Tuesday · 29 April
Yesterday: 105 orders, £39,065. Best Monday since May. But Tuesday's average basket is £291 against Monday's £455 — different segment buying.
Store, channels, ads and accounts finally talk to each other. The useful signal is usually between them.
01 / 04
WooCommerce · Shopify · Stripe
Live orders, products, stock and customers. Omni reads them in real time, not on a 24-hour sync.
02 / 04
WhatsApp · Instagram · Messenger · Gmail · Outlook
Every message lands in one place. The same brain that read it on WhatsApp knows Tuesday’s slow.
03 / 04
Meta Ads · Google soon
Spend versus sales, in the same place. Bad creative caught at lunchtime, not next week.
04 / 04
Xero · FreeAgent · QuickBooks · Sage
Margins, cashflow, overdue invoices. Omni knows what you can actually afford to spend.
50% off the £500 plan. Every capability unlocked. No per-seat charges. No per-ticket charges. 30-day trial. No contract. Cancel anytime.
Five logins. None of them talk to each other.
Customer service, operations, intelligence, the numbers — in one place. Connected to your store, channels, ads and accounts.
First 10 places. 50% off the £500 plan.
Industry benchmark: AI handles support tickets at 12× lower cost than human agents (ringly.io 2026)
50% off for the first 10. Cancel by email.
You stay in control. For anything sensitive — refunds, returns, customer complaints — Omni flags it for your approval before acting. You set what it handles automatically and what needs your sign-off. And if it ever gets something wrong, you can override it instantly.
About a week, end to end. We connect Omni to your store, your channels, your accounts, and your inbox; we walk you through how it speaks to your customers and what it should escalate; we tune it to your products and policies. After that it runs itself.
WooCommerce, Shopify, and Stripe natively. WhatsApp, Instagram, Messenger, Gmail and Outlook on top. Xero, FreeAgent, QuickBooks and Sage for accounts. If you’re on something else, get in touch — we may already support it.
Any time. The 30-day trial is no-contract — if Omni isn’t earning its keep, you walk away with nothing owed. After the trial it’s a rolling monthly arrangement; cancel with one email. No phone calls.
Encrypted in transit and at rest. Core infrastructure is UK/EU hosted and built to support GDPR workflows. We never sell your data or use it for voluntary model training. Export or delete everything any time.
Yes. You choose the level of autonomy. Omni can draft responses for you to approve, or handle routine questions automatically and only escalate edge cases. You set the rules — and you can change them any time.
This is for founders who still know every corner of the business. Omniops just stops every corner depending on you.
The promise is simple: fewer tabs, fewer loose threads, more useful decisions reaching the phone at the moment they matter.
— James, Omniops
Start the trial
30-day trial. No contract. Onboarding takes about a week. The form below is one step.
Tell us about your business — what you do, how it runs and what’s not working for you. We’ll answer every question you have and show you exactly how Omni fits into your day.
We connect your business, set everything up, and make sure Omni works the way you want it to. Nothing goes live until it feels right for both of us.
From here, Omni handles the day-to-day. You check in when you want to, not because you have to.
Three steps. Then it's yours.
Available now
Built around your business. Not the other way round.
— UK ecommerce. Two to fifty staff.
30 days free. Then £250/month for founders — 50% off the £500 plan.
