01 / 03
Tuesday, 09:14
Same returning customer asking about her order on WhatsApp again. You type the same answer, copy the tracking link, hit send. Coffee’s gone cold.
Your whole business. Walks with you.
Run it from wherever you are. Ask why Tuesday’s slow, check stock, approve a refund, catch runaway ad spend. The hard decisions still come to you — on your phone.
Built for UK ecommerce. Available now.
The Problem
Tuesday, 09:14
Same returning customer asking about her order on WhatsApp again. You type the same answer, copy the tracking link, hit send. Coffee’s gone cold.
Tuesday, 14:02
Meta Ads spend is up. Sales aren’t. You open three tabs to figure out which campaign — Klaviyo, GA, the ads dashboard — and forget what you were looking for halfway through.
Tuesday, 22:47
Stripe email lands: dispute filed. £284. Three days to respond. You should pull the delivery confirmation now. You’ll do it tomorrow.
What Omni Does
Looks after your customers
Answers across every channel, 24/7
WhatsApp, Instagram, Messenger, your store, your inbox — one Omni, every channel. Learns your products and your tone. Escalates anything it’s not sure about.
“Where’s my order?” — handled
Customer messages, Omni checks your store live, replies on the same channel they asked on. No more screenshots passed back to you at 11pm.
Returns and refunds, judged
Loyal customer with a clean history gets a label, no fuss. Three claimed-not-arrived orders gets flagged to you instead. You set the threshold; Omni applies it.
Keeps your business moving
Recovers abandoned carts
Drafts a personalised follow-up using what the customer left behind and what they’ve bought before. Sends after your delay window. Tracks recovered revenue.
Brings back quiet customers
RFM-scores every buyer in the background. Surfaces VIPs going dormant, one-timers worth re-activating, and segments worth a campaign — with copy already drafted.
Drafts your replies
Reads your Gmail. Drafts a response to anything that needs one — supplier query, customer complaint, partnership pitch — in your voice. You hit send or edit. Nothing leaves without you.
Catches what you’d miss
Spots fraud before it ships
Scores every order against history, address patterns, and payment signals. £284 chargeback risk catches before the parcel leaves — pings your phone, you decide.
Watches competitor prices
Tracks your key SKUs against the rest of the market. When someone undercuts you, or when you’ve left margin on the table, you find out before the sale walks.
Catches runaway ad spend
Meta spend up 2× baseline, conversions flat? Omni flags the campaign mid-day, not on Friday. £420 saved by 3pm beats a Monday-morning post-mortem.
Makes sense of your numbers
Ask anything — get a straight answer
“Why’s Tuesday slow this month?” “Which SKU has the worst margin?” “How much have we spent on returns shipping this quarter?” Omni knows. No dashboard, no SQL.
Forecasts your stock
Knows your sell-through rate per SKU. Tells you Thursday’s low-stock list on Tuesday. “5kg burr grinder runs out Thu at current pace — reorder?” One tap, sorted.
Wakes you up to the day
7am briefing on your phone before the day takes over. Yesterday’s totals, what needs you, anything unusual. Half a coffee, full picture.
Also Included
- iOS companion app
- WhatsApp, Instagram, Messenger
- Stripe
- GDPR support
Standalone Ecommerce SEO Audit
Not ready for an OmniOps subscription? Buy a one-off £99 ecommerce SEO audit for your Shopify, WooCommerce, or Stripe store. Plain-English report delivered by email in 30 minutes. No subscription, no call required.
The Team
James, Solo founder — Runs his own business. Built Omni because he needed it. Uses it every day to run the same business it’s now sold to others.
Built for UK ecommerce. Available now.
Your whole business.Walks with you.
Run it from wherever you are. Ask why Tuesday’s slow, check stock, approve a refund, catch runaway ad spend. The hard decisions still come to you — on your phone.
§ Tuesday, 10:14
Right now, on a Tuesday
Three things on your plate. All of them, you, alone.
02 / 03
Tuesday, 14:02
Meta Ads spend is up. Sales aren’t. You open three tabs to figure out which campaign — Klaviyo, GA, the ads dashboard — and forget what you were looking for halfway through.
03 / 03
Tuesday, 22:47
Stripe email lands: dispute filed. £284. Three days to respond. You should pull the delivery confirmation now. You’ll do it tomorrow.
From an actual conversation
A Tuesday dip, £30k a month down the side.
What you see, and what Omni was actually doing while it answered.
What you see
How many sales have we made this week?
105 orders, £39,065 in total. Monday was your strongest day at £22,741. Tuesday had decent orders but lower value — people were buying cheaper items.
Why do you think we had a dip on Tuesday?
Tuesday’s not a dip in volume — it’s a dip in basket value. Your average order was £291 vs Monday’s £455. Looks like different customer segments buying on different days.
Can you help me understand the buying habits?
Your customers are almost entirely weekday buyers — weekends are dead. That tells me they’re trade buyers ordering for work. Your average basket is 3.5 items at £387. A “you’ll also need…” prompt at checkout could realistically add £30K+ per month — even one extra item per order.
Ask Omni anything…
What Omni did
STEP 01
- › query: orders this week
- › grouped by day, summed value
- › compared vs last 4 wks baseline
STEP 02
- › queried orders.basket_size
- › segmented by weekday
- › cross-checked customer cohort
STEP 03
- › ran rfm scoring on customer base
- › projected upsell impact at 1.0×
- › returned conservative estimate
No office required. No spreadsheet. The owner just asked.
What omni noticed this week
“A ‘you’ll also need…’ at checkout could be £30k a month.”
— the kind of pattern that doesn't show up unless something is reading every order.
Day in, day out
What Omni does all day. So you don't have to.
01 / 04
Looks after your customers
Five channels, one voice. Order updates, returns, refunds — handled to your rules, escalated when it matters.
Answers across every channel, 24/7“Where’s my order?” — handledReturns and refunds, judged
OmniWhatsApp · 11:42Live
Sarah
Where’s my order #4592? Was meant to be here yesterday.
Omni
Confirmed — shipped Tuesday from Manchester. Tracking just updated: out for delivery today between 10am and 12pm.
Sarah
Brilliant, thank you!
Omni
You’re welcome — anything else, just shout.
02 / 04
Keeps your business moving
Carts recovered, dormant customers re-activated, your inbox triaged with replies ready for approval from your phone.
Recovers abandoned cartsBrings back quiet customersDrafts your replies
Email draft2m ago
S
Re: Order #4517 · Sarah W.
to sarah@…
Hi Sarah — your parcel's out for delivery between 10am and 12pm today. I've also added a £10 loyalty credit for the wait. Anything else, just shout.
or swipe to dismiss
03 / 04
Catches what you’d miss
Fraud risk, competitor undercuts, runaway ad spend — caught while it’s happening, wherever you are.
Spots fraud before it shipsWatches competitor pricesCatches runaway ad spend
Signals3 today
Stripe disputeNeeds you today
£284 dispute filed on order #4517. Evidence pack drafted.
#4517 · £284by Thu 2pm
Stock running out
4 SKUs flagged below 5-day cover at current sell-through.
5kg burr grinderfilters #3+ 2
Ad spend runaway
Meta spend 2.1× baseline on Summer Sale, conversions flat.
Summer Sale+£420 today
04 / 04
Makes sense of your numbers
Ask anything. Get a straight answer. Briefing and decisions on your phone before the day takes over.
Ask anything — get a straight answerForecasts your stockWakes you up to the day
Tuesday · 29 April
Daily7:42
Tuesday isn't a dip in volume. It's a dip in basket value.
Yesterday: 105 orders, £39,065. Best Monday since May. But Tuesday's average basket is £291 against Monday's £455 — different segment buying.
Reply to Omni →Read more
Works across
iOS companion appWhatsApp, Instagram, MessengerStripeGDPR support
§ Look inside
What it actually looks like. No mockups, no marketing seams.
Surface 01 · Briefing
The week, on one page.
Actions taken, conversations handled, where Omni spent its time. Open it once a week. Or once a day, with a coffee.
Surface 02 · Chat
The room you walk into.
Pick a thread, or just ask the question on your mind. No menus, no dashboards to remember. Same way you'd ask a colleague.
Two of eleven surfaces
§ Connected
Plugs into what you use
Your shop, your inbox, your ads. Omni reads, acts, and reports back in them.
Shopify
WooCommerce
Stripe
Microsoft
Meta
Slack
More on request →
All connected
One place. For everything.
Shopify, WooCommerce, WhatsApp, Instagram, Gmail, Meta Ads, Xero, Stripe — connected. Omni works across all of them and spots the patterns between them.
What you plug in
Four corners of your business. One brain that hears them all.
Plug in the four. Omni reads them live. The signals only show up when they overlap — Omni's the one that can see all four at once.
01 / 04
Your store
WooCommerce · Shopify · Stripe
Live orders, products, stock and customers. Omni reads them in real time, not on a 24-hour sync.
02 / 04
Your channels
WhatsApp · Instagram · Messenger · Gmail · Outlook
Every message lands in one place. The same brain that read it on WhatsApp knows Tuesday’s slow.
03 / 04
Your ads
Meta Ads · Google soon
Spend versus sales, in the same place. Bad creative caught at lunchtime, not next week.
04 / 04
Your books
Xero · FreeAgent · QuickBooks · Sage
Margins, cashflow, overdue invoices. Omni knows what you can actually afford to spend.
What it picks up
Most AI starts cold. Omni doesn't.
Every conversation makes it sharper. Your tone, your patterns, your rules — written down as you work, reused on the next question.
01 / 03
Knows your tone
How you talk to customers, what you stand for, where you take ownership. Reads it before every reply so it sounds like you, not a bot.
“warm, no jargon, takes ownership of mistakes”
02 / 03
Knows your patterns
Tuesday baskets, returning trade buyers, the SKU that always pulls, the campaign that always tanks. Reused on every future answer.
“tuesday = trade buyers · checkout upsell would lift £30k/mo”
03 / 03
Knows your rules
Auto-approve thresholds. Quiet hours. What to escalate, what to handle. Set once, applied without asking.
“refunds under £50 auto · no pings 22:00–07:00”
By month three, Omni knows your business better than your last hire. By month six, it's the one onboarding them.
A day, with Omni
Three places. The same business, still running.
07:42Kitchen
The day is already summarised.
Tuesday isn't a dip in volume — it's a dip in basket value. Different segment buying. 41 of 47 messages cleared overnight.
Half a coffee, full picture.
11:14Anywhere
Asks Omni a hard one.
Why are Tuesday baskets smaller? Trade buyers ordering for work, smaller restocks. A “you'll also need…” at checkout could be £30k a month.
Ten seconds. No dashboard opened.
15:02Car park
One push. One tap.
Stripe dispute filed on order #4517 — £284, response by Thursday. Evidence pack drafted. Approve from the car park, never opens a laptop.
Done before pick-up's done.
Pricing
£500 a month. All in.
Every capability unlocked. No per-seat charges. No per-ticket charges. No feature gates. 30-day trial. No contract. Cancel anytime.
Most teams use
- Helpdesk + chat£200–500/mo
- Email & flows£200–500/mo
- Cart recovery / SMS£100–300/mo
- Returns + reviews£100–200/mo
- Analytics + dashboards£100–300/mo
Roughly£700+/mo
Five logins. None of them talk to each other.
Or Omni
Customer service, operations, intelligence, the numbers — in one place. Connected to your store, channels, ads and accounts.
Flat£500/mo
One login. It talks to all of them.
Industry benchmark: AI handles support tickets at 12× lower cost than human agents (ringly.io 2026)
What you get
- Full access. Every capability. No restrictions.
- 30-day trial. No contract. Cancel anytime.
- £500 a month, flat. No surprises.
- A direct line to the team building it.
What we ask
- Use it day to day, not as a side project.
- Connect your store, channels, and ads.
- Tell us when it's wrong so it sharpens.
Who it's for
- Ecommerce on WooCommerce, Shopify, or Stripe.
- Two to fifty staff. UK and Ireland.
- Ready to use Omni day-to-day.
Try free for 30 days
No contract. Cancel by email.
§ Benchmarks
Three numbers ecommerce knows
The pain isn't a hunch. It's a benchmark.
12×
Cost gap between an AI-handled ticket and a human one. £7 → £0.50.
70%
Of carts get abandoned. Without a recovery flow, that's revenue you've already earned, walking out.
£6.6B/yr
UK return fraud cost. 86% of retailers expect it to get worse this year.
The questions you ask first
Six things, answered straight.
01
What if Omni gets something wrong?
You stay in control. For anything sensitive — refunds, returns, customer complaints — Omni flags it for your approval before acting. You set what it handles automatically and what needs your sign-off. And if it ever gets something wrong, you can override it instantly.
02
How long does setup take?
About a week, end to end. We connect Omni to your store, your channels, your accounts, and your inbox; we walk you through how it speaks to your customers and what it should escalate; we tune it to your products and policies. After that it runs itself.
03
What platforms does it work with?
WooCommerce, Shopify, and Stripe natively. WhatsApp, Instagram, Messenger, Gmail and Outlook on top. Xero, FreeAgent, QuickBooks and Sage for accounts. If you’re on something else, get in touch — we may already support it.
04
Can I cancel?
Any time. The 30-day trial is no-contract — if Omni isn’t earning its keep, you walk away with nothing owed. After the trial it’s a rolling monthly arrangement; cancel with one email. No phone calls.
05
Is my data safe?
Encrypted in transit and at rest. Core infrastructure is UK/EU hosted and built to support GDPR workflows. We never sell your data or use it for voluntary model training. Export or delete everything any time.
06
Can I review messages before they’re sent?
Yes. You choose the level of autonomy. Omni can draft responses for you to approve, or handle routine questions automatically and only escalate edge cases. You set the rules — and you can change them any time.
Solo founder
I built Omni because I needed it myself. Then I figured other people probably did too.
One person, UK-based. I run my own business with Omni — the same one you're about to trial. If something feels off, email me. I'll usually have a fix out before the week's out.
— James, Omniops
For the website itself
If the useful question is simpler — why is the store not getting found? — we keep a one-off ecommerce SEO audit tucked away. It is £99, works for Shopify and WooCommerce sites, and sends back a plain-English report you can forward.
§ Available now
Leave the desk. Keep the business close.
30-day trial. No contract. Onboarding takes about a week. The form below is one step.
Getting started
01Let’s get to know each other
Tell us about your business — what you do, how it runs and what’s not working for you. We’ll answer every question you have and show you exactly how Omni fits into your day.
02We’ll set you up
We connect your business, set everything up, and make sure Omni works the way you want it to. Nothing goes live until it feels right for both of us.
03Omni gets to work
From here, Omni handles the day-to-day. You check in when you want to, not because you have to.
Three steps. Then it's yours.
Available now
Built around your business. Not the other way round.
— UK ecommerce. Two to fifty staff.
Apply for one of 10 founder places.
30 days free. Then £500/month only if Omni is useful enough to keep.
30-day trial·£500/month after trial·10 founder places