Commerce
Your shop, in one view.
Orders, returns and review follow-ups together, across WooCommerce, Shopify and Stripe. See what is selling, with every refund waiting for your yes, and keep the post-purchase work visible without bouncing between admin panels.
Running the shop should not mean living in the admin panel.
Orders in one place, returns in another, reviews chased by hand if at all. The day-to-day of running a store is a lot of small jobs spread across tabs, and the spread is where things get dropped.
OmniOps brings the moving pieces together. Your sales across your stores, the returns that need a decision, and the reviews that build your reputation. Less clicking around, more actually deciding.
The day-to-day, in one place.
All your orders, together
WooCommerce, Shopify and Stripe sales side by side, so you see the whole shop at once instead of one channel at a time.
Returns, end to end
Track returns from request to refund, with the state of each one clear, so nothing stalls halfway through.
Refunds you approve
Omni can prepare a refund, but nothing moves until you say yes.
Review follow-ups prepared
After a purchase, OmniOps can queue a branded review request for the right moment, with the review link and template ready to verify before rollout.
See where the sale slips
See how visitors move from chat to cart to purchase, and where they drop off, so you know what to fix.
Risky orders stay visible
Orders can be checked against fraud-risk rules once your live order webhook path has been verified, so higher-risk work stays visible before fulfilment.
Nothing moves until you say so.
A refund, a cancellation, anything that touches money is prepared for you, never done for you. That is not a setting buried somewhere. It is how the whole thing is built, and we test it against our live store.
Held, not handled
When a customer asks for their money back, OmniOps checks the order is real and theirs, the amount is within the order's total, and their history with your shop. Then it stops, and waits for you.
An off switch that means it
Pause money actions entirely and requests still queue politely for you while nothing is written to your store. We switch it off and try to get money past it every time we test.
A return should not be a research project.
Returns are where customer goodwill is won or lost. OmniOps keeps the process clear for you and for them.
One clear state
Each return shows exactly where it is, from requested to received to refunded, so you and the customer always know what happens next.
Native to your store
For Shopify, returns are handled through Shopify's own returns flow, so what you do in OmniOps matches what the customer sees.
Reputation that builds while you work.
Reviews are the proof that sells the next order, but the asking is what everyone forgets.
Asked at the right time
A request can be queued a few days after purchase, when the product has landed and the experience is fresh, once the store's live purchase path has been verified.
On brand
Choose a template that fits your shop, signed off in your name, so the request reads like you, not like spam.
A heads-up on the bad ones
If an unhappy review comes in, OmniOps flags it so you can put it right quickly instead of finding it weeks later.
Connect the store, run it from one screen.
Connect your store
Link WooCommerce, Shopify or Stripe. Orders and sales start landing together, without an export or a spreadsheet.
The work comes to you
Returns, refunds that need a decision and review follow-ups come to you in one place.
Before you try it.
Which stores does it work with?
WooCommerce and Shopify stores, plus Stripe for payments. You see sales from all three together, and returns work natively where your store supports them.
Do refunds happen automatically?
No. Refunds and returns wait for your yes.
How do review requests work?
After setup, OmniOps prepares a branded request for the post-purchase window. The live send path should be verified on your store before you rely on automatic delivery.
What about fraud?
The fraud-risk workflow is built for order scoring and review queues, but the live webhook-to-score path should be verified on your store before you rely on it.
Can I run this from my phone?
Partly. You can check your orders and ask Omni from the companion app.
Founding places
Run the shop from one screen, not ten tabs.
Set-up on your own site is included. Connect your store and bring orders, returns and reviews together.