What Omni does

Every customer
answered.

Shoppers get answers on your website from your own products and pages: sizes, delivery, returns, which of two to buy. Then Omni helps with the day-⁠to-⁠day behind it. You check in when it suits you.

Explore by area

A page for every part of the work.

The Omni chat in the OmniOps iPhone app answering a question about the business.

Omni, your AI operator

Ask about your store and get an answer from live data.

Goals with Omni

Turn an outcome into a measurable plan, approve the work and keep the result in view.

iPhone app

The full Omni chat, your customers and your tasks, in your pocket.

Office

Every coding session running on your Mac, in one list, answerable from your phone.

The support queue in the OmniOps iPhone app.

Customer service

Answers your customers on your website, day and night.

Bookings through chat

Visitors pick a genuinely free time in chat and it lands in your Google Calendar.

Gmail replies

Replies for Gmail, drafted when you ask.

Tasks

The tasks you hand Omni in chat, in one list.

Shopify operations

Answers order status and product questions from your Shopify store.

A campaign photograph generated by the Studio: a long wool coat mid-stride on a cobbled street at golden hour.

Creative Studio

On-brand images, product visuals and short video, generated from a sentence.

The Studio editor with one image broken into separate movable layers.

Studio layers

Move anything in a generated image, with the background already rebuilt behind it.

Integrations

Connects to your Shopify store.

Conversations

Customer conversations,
answered.

Answers on your website

Answers questions and gives order status, any time of day, in your customer's language.

Knows every order

Looks up real orders and gives their status. Anything that moves money or changes an order comes to you.

Knows when to ask you

Omni escalates when something needs a human decision, flagging it for you with full context.

Trust & control

Helpful,
not intrusive.

Your data, protected

Core infrastructure is UK/EU hosted. Everything encrypted.

You stay in control

Omni does not take over. Refunds, promises and anything sensitive are passed to you.

Your branding

Match the widget to your colours and style.

Learn more

From the blog.

Your chat widget should know why shoppers hesitate

How website behaviour, chat, basket and sales signals tell the story behind drop-off.

AI vs Human Customer Service

Where AI excels, where humans are essential, and how to combine both.

GDPR Compliance Checklist

Everything you need to stay compliant when using AI for customer conversations.

For the website itself£99

When the whole product is too much, start with the site.

A one-off £99 ecommerce SEO audit for Shopify, WooCommerce, or Stripe stores. It reads the public site, explains what is blocking search traffic, and sends you a plain-English report. No demo, no subscription.

Open the audit page

Get started

Set-up included.
Your place is your price.

Set-up on your own site is included. Place 1 pays £1 a month, place 2 pays £2, up to £500.

Take a founding place

View pricing

Data encryptedUK-based teamCancel any time

Every customeranswered.