Customer service
Your customers get answers, even at 2am.
One assistant answers across your website, WhatsApp, Instagram, Messenger and Telegram. It looks up orders, sorts refunds and returns, and sounds like you. When it cannot help, it brings you in with the full story.
Where is my order is not a good use of your evening.
Most customer messages are the same handful of questions. Where is my order, can I return this, is it back in stock. Each one is quick, but together they fill your inbox and pull you back to the desk after hours.
OmniOps answers them for you, on whichever channel the customer used, with real order data behind the reply. Your customers get help the moment they ask, and you only step in for the messages that genuinely need a person.
The common questions, off your plate.
Order and tracking lookups
Customers ask where their order is and get a live answer, with tracking, straight from your store. No copy and paste, no waiting on you.
Returns and refunds
It checks whether an order qualifies, starts the return, and sends the refund to you for approval when one is needed.
Product search and stock
Shoppers can find products, compare options and ask what is in stock, with answers pulled from your live catalogue.
Replies in your voice
Match your tone and style so every answer sounds like your shop, not a script. Customers feel looked after, not processed.
Every channel, one assistant
Website, WhatsApp, Instagram, Messenger and Telegram all run through the same assistant, so the experience is consistent wherever people reach you.
Knows when to bring you in
When something needs a human, it hands over with the full conversation and context, so you pick up where it left off instead of starting cold.
Answers from your store, not a guess.
The assistant is connected to your shop and your knowledge, so replies are grounded in what is actually true for each customer.
Live order access
It reads real orders, tracking and stock at the moment of the question, so customers never get a stale or invented answer.
Trained on your content
Upload your policies, FAQs and product details, and the assistant answers from them. It learns your shipping rules, your returns window, your tone.
Honest when unsure
If it does not know, it says so and offers to pass the question to you, rather than making something up.
Refunds wait for your yes.
Conversations can move money, so the assistant treats those moments carefully and keeps you in the loop.
Approve in a tap
Refunds and returns that need a decision land in your approvals queue with the reason and the order attached. Approve from the dashboard or your phone.
Trusted regulars, smoother service
Repeat customers in good standing get a faster path, while anything unusual is flagged for you to look at first.
Take over any time
Step into any conversation and reply yourself. The assistant steps back and hands you everything it has gathered.
On your site in an afternoon.
Add the widget
Drop a short snippet into your site, or connect a messaging channel. The assistant is live as soon as it is in place.
Feed it your knowledge
Point it at your policies, FAQs and product information so it answers the way your shop would.
Set the guardrails
Decide what it can do on its own and what comes to you first. Adjust as your trust in it grows.
Before you try it.
Which channels does it cover?
Your website widget plus WhatsApp, Instagram, Messenger and Telegram. The same assistant runs across all of them, so customers get a consistent experience.
Can it actually process refunds?
It prepares them and, when a refund needs sign-off, sends it to your approvals queue with the context. You approve or decline in a tap.
Will it answer things it should not?
No. The customer-facing assistant is limited to what is safe to share with shoppers. Your private business data stays with Omni, your internal operator.
What happens when it cannot help?
It hands the conversation to you with everything it has gathered, so you continue rather than starting from scratch. No customer is left in a loop.
Does it match my brand?
Yes. You set the tone, the look of the widget and the voice of the replies, so it reads like your shop rather than generic support.
Start the trial
Give your customers a faster answer. Give yourself your evenings back.
30-day trial, no contract. Add the widget or connect a channel and start answering today.