Order Management

Check order status and have returns questions answered through conversation.

Overview

Order management in OmniOps works through conversation. Ask Omni about an order and get its status.

This covers order status checks and returns questions on Shopify stores.

Order Lookup

Ask about an order by number:

  • "What's the status of order #1234?"

Omni pulls live order status from your connected store.

Refunds and Cancellations

Omni doesn't issue refunds or cancel orders today. When a customer asks for either, it passes the request to you in the conversation, and you make the change in your store.

Returns

Omni answers returns questions from your own policy and passes the return to you.

Every return and refund comes to you. Omni answers the customer from your policy and hands the request over.

What You Can Ask

  • "How many orders came in today?"

Supported Integrations

Order management works with:

  • WooCommerce: connects to OmniOps
  • Shopify: order status and returns questions

Refunds and cancellations happen in your WooCommerce or Shopify store, made by you. The order details Omni gives come straight from your store admin.