Shopify operations
Run Shopify with context, not admin tabs.
Connect Shopify and Omni answers shoppers about orders, products and stock from your store's own data, and passes returns and refunds to you.
Shopify holds the store. Omni joins the work around it.
Shopify is where the store runs, but the decisions around it are spread across support messages, product pages, reports, emails, returns and customer history. You end up jumping between all of them just to work out what is happening.
The connection brings the store into the operating picture. Orders, products and conversations sit in one story, so Omni can answer the question instead of pointing you at yet another report.
Shopify connected to the rest of the business.
Order status
Omni can read Shopify order status, so a question about an order is answered from your store.
Returns and refunds, to you
Return and refund requests come to you, so money stays your decision.
Product and stock questions
Product lookup and stock checks can be done from Omni without living inside product admin.
The customer question should carry the store context.
A Shopify order issue rarely belongs to support alone. The answer may depend on fulfilment, returns, product data and stock.
Live order context
Omni can use Shopify order data to answer shoppers' order status questions in the customer-facing widget.
Returns with evidence
Refund and return decisions stay yours: Omni passes them to you rather than acting.
Connect Shopify, then ask Omni.
Shopify connects securely
The app connection gives OmniOps scoped access to the store data needed for supported operations.
Before you try it.
What can Omni do with Shopify?
Omni can help with order status, returns questions, and product and stock questions when the relevant data is connected.
What if we use WooCommerce too?
OmniOps also connects to WooCommerce.
Founding places
Bring Shopify into the operating picture.
Set-up on your own site is included. Connect Shopify and let Omni answer shoppers from your store's own pages, products and orders.