About us

We built the AI assistant you couldn't afford.

One AI that grows with your business. Support, operations, creative. Everything in one place.

The problem

The wrong answer, delivered with confidence.

Every ecommerce founder knows the feeling. Customer asks about shipping. Your AI responds with your return policy. You cringe.

We spent 18 months building customer support tools. Every AI tool we tried was either too dumb (keyword matching) or too hallucination-prone (raw GPT).

So we built something different.

The typical support bot experience
Do you ship to Germany?
!
Our return policy allows returns within 30 days...
vs
Do you ship to Germany?
Yes! We ship to Germany via DHL Express. Delivery takes 3-5 business days. Shipping is free on orders over €50.
What we do differently

Built to understand. Not just to answer.

01 / 03

Knows your brand

Trained on your products, policies, and brand voice. Handles refunds. Tracks orders. Responds like a human who actually knows your business.

02 / 03

Knows when to stop

If it's not sure, it says so. When questions get complex, it escalates to humans. No confident wrong answers.

03 / 03

Works while you sleep

24/7 support in 40+ languages. Auto-detects language and responds natively. No setup required.

Our principles

What we believe. And how we hold ourselves to it.

01 / 03

Honesty over hype

We do not promise perfect automation. When Omni is not sure, it says so, escalates, or asks for approval. No confident wrong answers pretending to be certainty.

02 / 03

Simplicity over features

One line of code to install. No configuration required. If it needs a manual, we failed. Every feature should make life simpler, not more complex.

03 / 03

Privacy as default

Designed to support GDPR and CCPA obligations from day one. Your data stays yours, and customer conversations are not used for voluntary model training.

Founder pilot

Want to see it work for your store? Start with the founder pilot.

£250/month for the first 10 founder places. Normal price £500/month. Sensitive actions stay approval-led.

Founder pilot
30 days
Founder rate
£250
Places
10
Typical setup
1 week