We hired the night shift you couldn't afford.
Your shoppers answered on your website, even when the shop's shut, and help with the day-to-day behind it.
The wrong answer, delivered with confidence.
Every ecommerce founder knows the feeling. Customer asks about shipping. Your AI responds with your return policy. You cringe.
We spent 18 months building customer support tools. Every AI tool we tried was either too dumb (keyword matching) or too hallucination-prone (raw GPT).
So we built something different.
Built to understand. Not just to answer.
Knows your brand
Reads your products, policies and brand voice. Tracks orders. Answers like someone who actually knows your shop.
Knows when to stop
If it's not sure, it says so. When questions get complex, it escalates to humans. No confident wrong answers.
Works while you sleep
Answers in your customer's language, at any hour, from your own products and policies.
What we believe. And how we hold ourselves to it.
Honesty over hype
We do not promise perfect automation. When Omni is not sure, it says so, escalates, or asks for approval. No confident wrong answers pretending to be certainty.
Simplicity over features
One line of code to install. No configuration required. If it needs a manual, we failed. Every feature should make life simpler, not more complex.
Privacy as default
Designed to support GDPR and CCPA obligations from day one. Your data stays yours, and customer conversations are not used for voluntary model training.
Want to see it work for your store? We set it up for you, free.
Your founding price is your place number: place 1 pays £1 a month, place 2 pays £2, up to £500, locked while you stay. Sensitive actions stay approval-led.