Setup & Account
How to get started, connect your tools, and manage your account.
How do I get started?
Sign up, connect your store, and start chatting with Omni.
For a step-by-step walkthrough, see the Quickstart Guide.
What do I need to connect my online store?
It depends on your platform:
- WooCommerce: you'll need connection credentials (secure keys that let Omniops talk to your store). These are a consumer key and consumer secret, generated from your WordPress admin under WooCommerce > Settings > Advanced > REST API. Full details in the WooCommerce guide.
- Shopify: you'll need your store domain and an Admin API access token from a custom app. Full details in the Shopify guide.
Can I connect multiple integrations?
Yes, and it's encouraged. The more tools you connect, the more Omni can do for you. You can connect your store and Gmail today. WhatsApp, Instagram and Messenger are built but switched off for now.
How do I install the chat widget?
- Go to your dashboard and open the Installation page
- Copy the embed code
- Paste it into your website's HTML, just before the closing
</body>tag
That's it. The widget will appear on your site and start answering customer questions using your trained content.
For customisation options, see Widget Customisation.
Can I customise how the widget looks?
Yes. You can set the widget's colours to match your brand from the dashboard, and colour changes apply immediately on your live site.
More display options, such as the welcome message, position, and avatar, are rolling out.