Google Drive access
You decide what Omni can open.
The same idea as your phone asking which photos an app may see. You pick the files Omni can open, through Google's own picker. It reads those, and nothing else.
Sharing your files shouldn't mean sharing everything.
Omni does its best work when it can read the documents that explain your business. The brand voice you answer in, a returns policy, a supplier list. But your Drive also holds plenty that has nothing to do with the shop.
So we give you the same choice your phone gives an app that asks for your photos: hand it a short list, and nothing else. You set it once, and it's yours to change whenever.
Control that's actually in your hands.
A real limit, not a promise
Google itself enforces that Omni's connection reaches only the files you picked. Omni also checks every file against your list before it opens anything, so it opens what you chose and nothing else.
Pick files, not guesswork
Choose exact files through Google's own picker. The brand voice doc, the returns policy, a supplier sheet. Omni reads those when it's helpful.
See what it can open
Your settings show the list of files Omni can see, with a clear note when there are none. No mystery about what it's reading.
Change your mind any time
Add or remove a file whenever you like. It takes a tap.
Nothing widens on its own
Omni opens the files you pick and the ones it makes for you, like a report it wrote. Its reach only grows when you add a file yourself.
Your documents, on tap
Drive holds the things that explain your business. Omni can reference the ones you allow, so its answers sound like you, not a stranger.
Why files, not folders.
The obvious middle option, pick a few folders and let Omni read inside them, sounds tidy. We looked at it closely and chose not to build it, because it can't keep the promise.
A folder isn't a real boundary
Google only hands an app the individual files you pick, not everything inside a folder you point at. So picking a folder would quietly need access to your whole Drive to work at all.
We won't fake a limit
The only way to read a folder's contents is broad access plus a filter we run ourselves. A limit we enforce isn't a limit Google enforces, and a filter can have a bad day. We'd rather the boundary be real.
So the limit stays real
Every file Omni can open is one you picked, kept that way by Google, not by a filter of ours.
For your eyes, and Omni's only.
Drive access belongs to you and Omni, the side of the product that runs your business. It never touches the chat on your storefront.
Never on your shop
The assistant your customers talk to has no path to your Drive. Files you share with Omni stay on the business side, full stop.
You're the only one who sets it
How much of your private Drive a business agent may read is a decision only you can make, so it lives in your settings, not in anything Omni can change by itself.
Your files stay your files
Removing a file from the list stops Omni opening it. The document in your Drive is untouched. It's only the connection that changes.
Two steps, about a minute.
Open Google Drive access
In your settings, find the Google Drive files card. It lists the files Omni can open.
Choose your files
Add files through Google's picker. Omni can open those from then on, and you can change the list whenever.
Before you try it.
Can Omni see my whole Drive?
No. Omni opens only the files you choose through Google's picker, and the ones it makes for you. Google itself enforces that limit.
Does removing a file delete it?
No. Removing a file from the list just stops Omni opening it. The file stays exactly where it is in your Drive.
Can my customers' chat reach my Drive?
No. Drive access is for Omni, the side that runs your business. The assistant on your storefront has no route to it.
Why can't I just pick folders?
Because a folder isn't a boundary Google can hold to. Picking a folder would quietly need access to your whole Drive, so Omni works with the specific files you choose, where the limit is real.
Can I change my mind later?
Any time. Add or remove files in a tap.
Founding places
Give Omni what it needs, and nothing more.
Set-up on your own site is included. Connect Google once and choose the files Omni can see. You're in control, and nothing's locked in.