Compare what you’d actually pay across Tidio, Gorgias, Intercom and OmniOps — based on your ticket volume, your platform, and whether you only need customer service or want operations and marketing too.
Pricing pulled from each vendor’s own page (May 2026; Intercom and Gorgias AI fees re-checked September 2026), as cited in our honest comparison guide. The result URL is shareable — bookmark or send it to a co-founder.
200 tickets × 12 mins × £25/hr ÷ 60. The number every tool needs to beat.
£19 Starter + £25 Lyro AI (~50 conversations included) + £0.45 per extra Lyro conversation
At this ticket volume the Lyro per-conversation overage adds up fast. Lyro doesn't query order data — order-status questions still fall to humans.
Customer service (FAQ-level chat) only.
Helpdesk tier (£8–£237+/mo by ticket volume) + about £0.67 ($0.90) per AI-resolved ticket
AI Agent works here, but at this ticket volume the per-resolution charges add little over a cheaper FAQ tool.
Customer service (Shopify-native helpdesk) only.
About £22 ($29) per Essential seat (1 seat assumed) + about £0.73 ($0.99) per Fin resolution
Workable at low volume but Intercom's roadmap is B2B SaaS — ecommerce-native depth (cart recovery, returns, order actions) isn't there.
Customer service (FAQ-strong, action-light) only.
£500/mo flat. No per-resolution charges. WooCommerce and Shopify first-class; Stripe payment-data setup when connected.
Probably overkill at this volume if you only need CS. Tidio is cheaper here. OmniOps fits when you've outgrown chatbot-only support.
Customer service plus ops + marketing (you'll grow into the rest).
See pricing →Human-only baseline. 200 tickets × 12 mins × £25/hr ÷ 60 = £1,000/mo.
Tidio. £19 Starter + £25 Lyro AI base (~50 conversations) + £0.45 per extra Lyro conversation (assumes 80% of tickets become Lyro conversations).
Gorgias. Helpdesk tier (£8 → £42 → £237 → £585+ by ticket volume) + about £0.67 ($0.90) per AI-resolved ticket. AI resolution rate: 70% on Shopify, 25% on WooCommerce / Stripe / Other (the AI Agent only takes actions on Shopify, so most tickets fall back to human).
Intercom. About £22 ($29) per seat × 1 seat + about £0.73 ($0.99) per Fin resolution × 70% of tickets.
OmniOps. Flat £500/mo. No per-resolution charges. Includes ops + marketing scope, not just CS.
Intercom and Gorgias AI fees from their own pricing pages, checked 16 September 2026 and converted at $1.35 to £1. Other figures from each vendor’s page (May 2026), as cited in our comparison guide. Figures rounded to whole pounds.