Compare what you’d actually pay across Tidio, Gorgias, Intercom and Omniops — based on your ticket volume, your platform, and whether you only need customer service or want operations and marketing too.
Pricing pulled from each vendor’s own page (May 2026), as cited in our honest comparison guide. The result URL is shareable — bookmark or send it to a co-founder.
200 tickets × 12 mins × £25/hr ÷ 60. The number every tool needs to beat.
£19 Starter + £25 Lyro AI (~50 conversations included) + £0.45 per extra Lyro conversation
At this ticket volume the Lyro per-conversation overage adds up fast. Lyro doesn't query order data — order-status questions still fall to humans.
Customer service (FAQ-level chat) only.
Helpdesk tier (£8–£237+/mo by ticket volume) + £0.72–£0.80 per AI-resolved ticket
AI Agent works here, but at this ticket volume the per-resolution charges add little over a cheaper FAQ tool.
Customer service (Shopify-native helpdesk) only.
£23/seat/mo Essential (1 seat assumed) + £0.79 per Fin resolution
Workable at low volume but Intercom's roadmap is B2B SaaS — ecommerce-native depth (cart recovery, returns, order actions) isn't there.
Customer service (FAQ-strong, action-light) only.
£500/mo flat. No per-resolution charges. WooCommerce, Shopify and Stripe all first-class.
Probably overkill at this volume if you only need CS. Tidio is cheaper here. Omniops fits when you've outgrown chatbot-only support.
Customer service plus ops + marketing (you'll grow into the rest).
See pricing →Human-only baseline. 200 tickets × 12 mins × £25/hr ÷ 60 = £1,000/mo.
Tidio. £19 Starter + £25 Lyro AI base (~50 conversations) + £0.45 per extra Lyro conversation (assumes 80% of tickets become Lyro conversations).
Gorgias. Helpdesk tier (£8 → £42 → £237 → £585+ by ticket volume) + £0.76 per AI-resolved ticket. AI resolution rate: 70% on Shopify, 25% on WooCommerce / Stripe / Other (the AI Agent only takes actions on Shopify, so most tickets fall back to human).
Intercom. £23/seat × 1 seat + £0.79 per Fin resolution × 70% of tickets.
Omniops. Flat £500/mo. No per-resolution charges. Includes ops + marketing scope, not just CS.
Pricing sourced from each vendor’s own pricing page (May 2026), as cited in our comparison guide. USD-quoted vendors converted at ~£0.78/$1; figures rounded to whole pounds.