What You Can Ask Omni

This page is organised around what you actually want to get done. Just find the section that fits and try any of the example messages.

You don't need to memorise anything here. If you can describe what you need, Omni will understand.

Orders

Keep track of what's coming in. If you run an online store, you'll find this section especially useful.

• "Show me today's orders"
• "Has order #4821 shipped yet?"

Money and sales

• "Show me my best-selling products this month"

Email

Ask Omni to draft replies in your Gmail for you to review and send.

• "Draft a reply to the quote request from Pinnacle Ltd"

Your website widget

See what visitors and customers are asking through the chat on your website.

• "Show me recent widget conversations"
• "Has anyone asked about returns today?"

Photos

Show Omni a photo in the conversation.

• "Here's a photo of the damaged item" (attach an image)

Not sure what to ask?

If you're ever unsure, just describe what you're trying to do. Omni will either do it directly or point you in the right direction. There's no wrong way to ask.

For tips on getting even more out of your conversations, see Tips for Better Results.