What You Can Ask Omni

Omni covers a lot of ground. This page is organised around what you actually want to get done — just find the section that fits and try any of the example messages.

You don't need to memorise anything here. If you can describe what you need, Omni will understand.

Orders and customers

Keep track of what's coming in and who's buying. If you run an online store, you'll find this section especially useful.

• "Show me today's orders"
• "Has order #4821 shipped yet?"
• "Look up the last 5 orders from Sarah Mitchell"
• "Who are my top customers this month?"

Money and sales

Get a clear picture of how things are going financially, without opening a spreadsheet.

• "What's my revenue this week compared to last week?"
• "Show me my best-selling products this month"
• "What are my margins looking like on the winter collection?"
• "Create an invoice for Thompson Engineering, 12 hours at 85 per hour"

Calendar and meetings

Manage your schedule without leaving the conversation.

• "Schedule a meeting with David on Thursday at 10am"
• "Move my 3pm tomorrow to Friday"
• "What does my week look like?"
• "Cancel the catch-up with James and let him know"

Email and messages

Stay on top of your inbox and handle replies without switching between apps.

• "Any important emails this morning?"
• "Draft a reply to the quote request from Pinnacle Ltd"
• "Follow up with everyone who enquired last week but hasn't replied"
• "Send Sarah the meeting notes from yesterday"

Stock and products

Stay ahead of inventory issues and keep your catalogue in good shape.

• "What's running low in stock?"
• "Show me products that haven't sold in 90 days"
• "How much of the blue widget do we have left?"
• "What are competitors charging for similar items?"

Reviews and reputation

Know what customers are saying and make it easy to ask for more feedback.

• "What are my latest reviews?"
• "Send a review request to everyone who ordered last week"
• "Are there any negative reviews I should respond to?"

Finding new customers

Discover people who might need what you offer, reach out, and track how it goes.

• "Find 20 plumbing companies in Manchester"
• "Draft an outreach email for the prospects we found last week"
• "How is the January outreach campaign performing?"
• "Any replies from the last batch of emails?"

Your website widget

See what visitors and customers are asking through the chat on your website.

• "What are customers asking about most on the widget?"
• "Show me recent widget conversations"
• "Has anyone asked about returns today?"

Invoices and accounting

If you've connected Xero, ask Omni about your financial position without opening another app.

• "Show me my outstanding invoices"
• "Has invoice INV-0042 been paid?"
• "What's the total amount overdue?"
• "Show me the invoice for ABC Ltd"

Documents and files

Upload files for Omni to work with, or search through things you've shared before.

• "Here's a photo of the damaged item" (attach an image)
• "Find the supplier quote I uploaded last week"
• "Summarise the PDF I just shared"

Not sure what to ask?

If you're ever unsure, just describe what you're trying to do. Omni will either handle it directly or point you in the right direction. There's no wrong way to ask.

For tips on getting even more out of your conversations, see Tips for Better Results.