Tips for Better Results

Omni works well out of the box, but a few small habits make a noticeable difference. None of this is required — just useful if you want sharper, more relevant answers.

Be specific when you can

The more detail you give, the more useful the response. Both of these work, but the second one gets you a better answer:

• "How are sales?" — gives you a general summary
• "Show me revenue this month compared to last month" gives you exactly what you need

You don't need to be precise every time. When you're just checking in, a casual "What's going on today?" is perfectly fine.

Give a bit of context

If you're asking Omni to do something, a sentence of context helps it get things right first time.

Think of it like briefing a colleague — the more they know going in, the less back-and-forth you need.

Correct it when it gets things wrong

Omni won't always get it right, and that's fine. When it doesn't, just say so:

• "No, I meant Sarah from the Manchester office, not Sarah Chen"
• "That's not quite right — our margins on that line are closer to 40%"
• "Actually, I'd prefer a more formal tone for that email"

Omni adjusts based on your corrections.

Upload photos

You can share a photo directly in the conversation. Just attach it and tell Omni what you need done with it.

Dashboard and app stay in sync

You talk to Omni on the dashboard or the iOS app, and your tasks stay in sync across both.

WhatsApp, Instagram and Messenger are built but switched off for now. Today Omni answers your customers in the chat on your website, and you manage those conversations from the dashboard and the app.

Start simple, then build up

You don't need to learn everything Omni can do on day one. Start with the things you check most often, such as orders, and branch out as you get comfortable.

For a full list of what you can ask, see What You Can Ask Omni.