Everything you need to know about getting started with OmniOps. Can't find what you're looking for? Get in touch.
You stay in control. For anything sensitive, such as refunds, returns, customer complaints, stock promises or money decisions, Omni flags it for your approval before acting. You set what it handles automatically and what needs your sign-off. And if it ever gets something wrong, you can override it instantly.
A general assistant like ChatGPT starts cold every time. It knows nothing about your shop, so you paste in the order, the customer and the numbers before it can help. Once you connect your store, ads and books, Omni already has that context, so it answers from what is actually happening in your business today. You ask the question, and it already has the context.
About a week, end to end. We connect Omni to your store, channels and inbox; we walk you through how it speaks to your customers and what it should escalate; we tune it to your products and policies. After that, Omni starts preparing work inside the rules you approve.
WooCommerce, Shopify, Stripe and Square natively. Gmail and Outlook for customer email. WhatsApp, Instagram and Messenger are coming soon as setup-dependent channels. Xero works for accounts today, with QuickBooks coming soon. If you’re on something else, get in touch, we may already support it.
Any time. The 14-day free trial is no-contract. If Omni isn’t earning its keep, cancel any time and walk away. After that it’s a rolling monthly arrangement. No phone calls.
Encrypted in transit and at rest. Core infrastructure is UK/EU hosted and built to support GDPR workflows. We never sell your data or use it for voluntary model training. Export or delete everything any time.
Yes. You choose the approval boundary. Omni can draft responses for you to approve, handle routine questions automatically, and pause money, promises, refunds, stock or sensitive cases for your sign-off. You set the rules, and you can change them any time.
OmniOps is an AI operations product for ecommerce businesses. It gives you Omni, an assistant that understands your store, products, customers, messages and approval rules. Omni prepares replies, refunds, follow-ups, briefings and escalations so you can make the important decisions without rebuilding context from tabs.
You add a small code snippet to your website (or install via Shopify). The widget appears on your site and uses AI to answer customer questions instantly about products, orders, shipping, returns, and more. It learns from your website content, uploaded documents, and your store data. When it cannot answer confidently, it escalates to your team by email and dashboard alerts.
Answer customer questions on your website, handle order status enquiries, recommend products, prepare refunds and returns for approval, draft follow-ups, escalate complex issues with full context, support Meta and inbox channels where the account is approved and ready, and surface the decisions that need you.
Setup is free. Once your first store and business check-in are ready, your payment provider starts a 14-day free trial. It is then £500/month if you keep it, with no per-seat or per-ticket charges.
From OmniOps settings, you can change the widget colours, position, size, welcome message, and branding to match your site. Changes apply instantly with no code updates needed. You can also configure the AI tone, fallback behaviour, and which topics it should handle or escalate.
Yes. Connect your store without using trial time. Once its initial data and your first business check-in are ready, you get 14 free days with your real business data. Keep Omni only if it earns its place.
Use the support page or chat with Omni inside OmniOps. We respond within one business day.
If you uninstall the app, your subscription is cancelled immediately and the widget stops appearing on your site. Your data is retained for 30 days in case you change your mind, then permanently deleted. You can request immediate deletion at any time by contacting support.
Still have questions? Email us at [email protected] or visit our Support page.