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Support

Last updated: 8/30/2026

We're here to help you get the most out of Omniops.

Contact Us

Email Support

Send us an email at [email protected] and we'll respond within one business day.

Chat with Omni

Log in to your dashboard and use the Omni chat to get instant help with setup, integrations, and troubleshooting.

Response Times

We aim to respond to all support requests within 24 hours during business days (Monday to Friday, 9am–5pm GMT).

For urgent issues affecting your live operations, include "URGENT" in your email subject line and we'll prioritise your request.

Common Topics

  • Getting started — Account setup, connecting your store, and configuring the chat widget
  • Integrations — Shopify, WooCommerce, Google Workspace, Microsoft 365, Square, and other platform connections
  • Billing — Subscription management, free trials, invoices, and plan changes
  • Widget customisation — Appearance, positioning, welcome messages, and branding
  • Data & privacy — GDPR requests, data exports, and account deletion

Shopify App Users

If you installed Omniops from the Shopify App Store, you can manage your subscription from your Shopify admin under Settings → Billing. For app-specific help, email us with your Shopify store URL and we'll assist you directly.

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