# OmniOps — full context for LLMs > Expanded companion to https://www.omniops.co.uk/llms.txt. One fetch gives an answer engine everything needed to cite OmniOps accurately: the summary, the full FAQ, and every published article. Meet Sell & Serve AI: the proactive ecommerce agent that helps shoppers choose and buy, then keeps serving them after checkout. Conversation to conversion. See https://www.omniops.co.uk/llms.txt for the short summary: who it's for, what Omni does, integrations, pricing (set-up included, founding places priced at their number from £1 a month, then £500/month), compliance, and contact. ## Frequently asked questions ### How long does setup take? We connect Omni to your store and inbox, walk you through how it speaks to your customers and what it should pass to you, and tune it to your products and policies. ### What platforms does it work with? Shopify natively, and WooCommerce connects. Gmail for customer email. WhatsApp, Instagram and Messenger are built but switched off for now. QuickBooks and Xero are planned. If you’re on something else, get in touch. ### Can I cancel? Any time. It’s a rolling monthly arrangement with no contract. If Omni isn’t earning its keep, cancel and walk away. No phone calls. A founding place keeps its price only while the subscription stays active. ### Is my data safe? Encrypted in transit and at rest. Core infrastructure is UK/EU hosted. We never sell your data or use it for voluntary model training. ### Can I review messages before they’re sent? Yes. Omni answers routine questions and passes money, promises, refunds and sensitive cases to you. You can change the rules any time. ### What if Omni gets something wrong? You stay in control. For anything sensitive, such as refunds, returns, customer complaints or money decisions, Omni passes it to you rather than acting. And if it ever gets something wrong, you can step in and reply yourself. ### Why not just use ChatGPT? A general assistant like ChatGPT starts cold every time. It knows nothing about your shop, so you paste in the order, the customer and the numbers before it can help. Once you connect your store, Omni already has that context, so it answers from what is actually happening in your business today. You ask the question, and it already has the context. ### What does the £500 price cover? Every capability we ship. It’s £500/month, flat, once the founding places are taken. No per-seat charges, no per-ticket charges, no feature gates. ### What is a founding place? Set-up on your own site is included. Your founding price is your place number: place 1 pays £1 a month, place 2 pays £2, up to £500, locked while you stay. Once all 500 are taken, the price is £500 a month. ### What is OmniOps? OmniOps is an AI operations product for ecommerce businesses. It gives you Omni, an assistant that understands your store, products, customers and messages. Omni answers customers and passes escalations to you so you can make the important decisions without rebuilding context from tabs. ### How does the AI chat widget work? You add a small code snippet to your website (or install via Shopify). The widget appears on your site and uses AI to answer customer questions instantly about products, orders, shipping, returns, and more. It learns from your website content and your store data. When it cannot answer confidently, it escalates to your team by email and dashboard alerts. ### What can Omni do for my store? Answer customer questions on your website, give order status, recommend products, answer returns questions from your own policy, hand complex issues to you with full context, and draft replies in your Gmail inbox for you to review. ### How does billing work? Set-up on your own site is included. Your founding price is your place number: place 1 pays £1 a month, place 2 pays £2, up to £500, locked while you stay. Billing is monthly, with no per-seat or per-ticket charges. £500 a month, everything included, once the 500 founding places are taken. ### How do I customise the widget? From OmniOps settings, you can change the widget colours, position, size, welcome message, and branding to match your site. Changes apply instantly with no code updates needed. ### Can I try it before committing? Yes. Book a demo and we’ll show you Omni answering real customer questions before you take a place. Cancel any time if it isn’t earning its keep. ### How do I get support? Use the support page or chat with Omni inside OmniOps. ### What happens if I uninstall? If you uninstall the app, your subscription is cancelled immediately and the widget stops appearing on your site. Your data is retained for 30 days in case you change your mind, then permanently deleted. You can request immediate deletion at any time by contacting support. ## Documentation (28) ### General Questions https://www.omniops.co.uk/docs/faq/general Common questions about Omni, what it does, and who it's for. ### Omni Chat https://www.omniops.co.uk/docs/features/omni-chat How to use Omni through the chat interface. ### Introduction to Omni https://www.omniops.co.uk/docs/getting-started/introduction What Omni is, how it works, and what it can do for your business. ### WooCommerce Integration https://www.omniops.co.uk/docs/integrations/woocommerce Connect your WooCommerce store to OmniOps. ### Security Overview https://www.omniops.co.uk/docs/security/overview How Omniops protects your data, credentials, and business information. ### Studio Image Generation https://www.omniops.co.uk/docs/studio/image-generation How to create images in Studio with Gemini and OpenAI GPT Image 2. ### Getting Started with Omni https://www.omniops.co.uk/docs/talking-to-omni/getting-started-with-omni Everything you need to know to have your first conversation with Omni. ### Widget Setup https://www.omniops.co.uk/docs/widget/setup Install the Omniops chat widget on your website. ### Setup & Account https://www.omniops.co.uk/docs/faq/setup-and-account How to get started, connect your tools, and manage your account. ### Dashboard https://www.omniops.co.uk/docs/features/dashboard Your settings and tools, alongside the Omni chat interface. ### Quickstart Guide https://www.omniops.co.uk/docs/getting-started/quickstart Set up your organisation and have your first conversation with Omni. ### Shopify Integration https://www.omniops.co.uk/docs/integrations/shopify Connect Shopify so Omni can read store context and support customers. ### Privacy & Compliance https://www.omniops.co.uk/docs/security/privacy Data handling and privacy practices at Omniops. ### Studio Campaign Packs https://www.omniops.co.uk/docs/studio/campaign-packs How to generate a curated full-funnel campaign asset pack from a product or reference image in Studio. ### What You Can Ask Omni https://www.omniops.co.uk/docs/talking-to-omni/what-you-can-ask A practical guide to everything you can ask Omni to do, organised by what you need. ### Widget Customisation https://www.omniops.co.uk/docs/widget/customization Customise the appearance and behaviour of your Omniops chat widget. ### Security & Privacy https://www.omniops.co.uk/docs/faq/security-and-privacy How Omniops protects your business data and your customers' privacy. ### Customer Service https://www.omniops.co.uk/docs/features/customer-service How the customer service system works for your website visitors. ### Your First Week with Omni https://www.omniops.co.uk/docs/getting-started/first-week A simple day-by-day guide to getting the most from Omni in your first week. ### Gmail https://www.omniops.co.uk/docs/integrations/google-workspace Connect Gmail so Omni can draft replies when you ask, for you to review and send. ### AI Images & Content Credentials https://www.omniops.co.uk/docs/security/ai-content-credentials How Omniops labels AI-generated images, what a provenance record stores, and how anyone can verify a credentialed file. ### Tips for Better Results https://www.omniops.co.uk/docs/talking-to-omni/tips-and-best-practices Simple ways to get more useful answers from Omni. ### Take bookings through the chat widget https://www.omniops.co.uk/docs/widget/bookings Connect Google Calendar, define your services, and let visitors book real appointments in chat. ### Troubleshooting https://www.omniops.co.uk/docs/faq/troubleshooting Solutions for common issues with your Omniops setup. ### Order Management https://www.omniops.co.uk/docs/features/order-management Check order status and have returns questions answered through conversation. ### 24/7 Enquiry Handling https://www.omniops.co.uk/docs/features/enquiry-handling Answer website customer questions around the clock using your own business content. ### Messaging Channels https://www.omniops.co.uk/docs/features/messaging-channels One customer messaging foundation, with website chat live and the Meta channels switched off for now. ### Shopify Operations https://www.omniops.co.uk/docs/features/shopify-operations What Omni can do once your Shopify store is connected. ## Feature pages (12) ### Omni, your AI operator https://www.omniops.co.uk/features/omni Ask your store about sales, margin and profit, and Omni answers from your live data, all from one chat. ### Goals with Omni https://www.omniops.co.uk/features/goals Tell Omni what you want to achieve. It shapes a measurable goal, asks for your approval, organises the work and checks progress with you. ### iPhone app https://www.omniops.co.uk/features/ios-app The iPhone app for your shop: the full Omni chat, your customers and your tasks, wherever you are. ### Office https://www.omniops.co.uk/features/office Every Claude and Codex session running on your Mac, in one list. See what is waiting on you, answer it from your phone, and keep the ones that matter to hand. ### Customer service https://www.omniops.co.uk/features/customer-service An AI agent on your website that answers customers in text and voice, checks order status and stock, and hands refunds to you. Set-up on your own site is included. ### Bookings through chat https://www.omniops.co.uk/features/appointment-booking Visitors pick a real free time in chat and it lands in your Google Calendar, confirmed. Off by default. ### Gmail replies https://www.omniops.co.uk/features/email Replies for Gmail, drafted when you ask. ### Tasks https://www.omniops.co.uk/features/tasks Task management in chat: OmniOps logs the tasks you hand to Omni and keeps the next thing in front of you. ### Shopify operations https://www.omniops.co.uk/features/shopify-operations Shopify with Omni: order status and returns questions answered from your store and your policy, plus product and stock questions. ### Creative Studio https://www.omniops.co.uk/features/studio A canvas where your store's catalogue, your brand and ten photographic looks meet. Type @, pick a product, describe the shot, and the Studio builds it around your actual product. ### Studio layers https://www.omniops.co.uk/features/studio-layers Break a Studio image into movable layers, with the background rebuilt behind them. Colour layers, text and one undo across the whole picture. ### Integrations https://www.omniops.co.uk/features/integrations OmniOps works with Shopify and Gmail. ## Articles (29) ### AI for estate agents: features and comparison https://www.omniops.co.uk/blog/ai-for-estate-agents Compare property AI from OmniOps, Yield, Street, SalesRook and Yomdel. Explore listing search, visual discovery and viewing journeys for your agency. ### AI images that prove what they are https://www.omniops.co.uk/blog/ai-images-that-prove-what-they-are From August 2026, EU rules require AI-generated images to carry a machine-readable label. Here's the Content Credentials layer we built and proved before the AI photography feature that will need it, and why that feature cannot run without it. ### What a Shopify AI Agent Can Safely Prepare Today https://www.omniops.co.uk/blog/what-can-shopify-ai-agent-safely-do What a Shopify AI agent can safely prepare today: live order reads, Shopify SEO automation previews, approval gates and rollback rules. ### Your chat widget should know why shoppers hesitate https://www.omniops.co.uk/blog/why-chat-widget-should-understand-shoppers Why ecommerce stores need website behaviour, chat, basket and sales signals in one place, and how Omni turns them into plain answers. ### ChatGPT Images 2.0 in Studio: What It Means for Ecommerce Creative Work https://www.omniops.co.uk/blog/chatgpt-images-2-studio-ecommerce A practical guide to using OpenAI GPT Image 2, also known as ChatGPT Images 2.0, inside Omniops Studio for ecommerce images and campaign assets. ### Email your customers without breaking the rules: a plain guide to PECR https://www.omniops.co.uk/blog/uk-ecommerce-email-marketing-pecr How UK ecommerce stores can email customers legally under PECR and UK GDPR, including consent, the soft opt-in, and the must-haves in every message. ### Returns and refunds law for UK ecommerce, explained simply https://www.omniops.co.uk/blog/uk-ecommerce-returns-refunds-law A plain guide to UK returns and refunds law for online stores, covering faulty goods under the Consumer Rights Act and the 14-day cooling-off period. ### How to review risky ecommerce orders before they ship https://www.omniops.co.uk/blog/ai-fraud-detection-ecommerce Ecommerce fraud-risk review with an AI agent that can score orders after the live webhook path is verified, while leaving the final call to you. ### The Best AI Customer Service for Shopify Stores in 2026 https://www.omniops.co.uk/blog/best-ai-customer-service-shopify An honest guide to the best AI customer service for Shopify in 2026. The criteria that actually matter (live order data, action-taking, native install, pricing model, escalation) and how Gorgias, Tidio, Intercom, Zendesk and Omniops compare. ### The Best AI Customer Service for WooCommerce Stores in 2026 https://www.omniops.co.uk/blog/best-ai-customer-service-woocommerce What the best AI customer service for WooCommerce actually looks like in 2026, why most tools are Shopify-first and bolt onto WooCommerce awkwardly, and how to pick one that reads live order data and acts on returns and refunds. ### How to know what to focus on each morning running an online store https://www.omniops.co.uk/blog/ecommerce-daily-briefing-ai An ecommerce daily briefing tells you the three things worth your attention today, in one place instead of five dashboards. Here is what a useful one looks like. ### The Best Siena AI Alternative for Small Ecommerce Stores (2026) https://www.omniops.co.uk/blog/siena-ai-alternative An honest look at Siena AI for small ecommerce stores, where its base-fee pricing stops making sense, and what to use instead if you run a WooCommerce or Shopify shop on a tighter budget. ### Zendesk Chatbot Pricing: What AI Support Costs, and the Flat-Rate Alternative https://www.omniops.co.uk/blog/zendesk-chatbot-pricing How Zendesk prices its chatbot and AI support, the per-agent tiers, the paid AI add-ons and the per-resolution charges, plus why a flat monthly rate can work out cheaper as your volume grows. ### Agentic AI vs Chatbot: Why Ecommerce Businesses Are Making the Switch https://www.omniops.co.uk/blog/agentic-ai-vs-chatbot Agentic AI vs chatbot — the practical difference, when an agent beats a chatbot for ecommerce, and how to evaluate one in five minutes. ### AI for WooCommerce in 2026: The Complete Guide https://www.omniops.co.uk/blog/ai-for-woocommerce-guide-2026 What AI for WooCommerce actually does in 2026: the plugins, integrations, and full-stack agents for customer service, operations, marketing, and finance. ### Gorgias vs Tidio vs Intercom vs Omniops: The Honest Ecommerce AI Support Comparison for 2026 https://www.omniops.co.uk/blog/gorgias-vs-tidio-vs-intercom-vs-omniops An honest comparison of Gorgias, Tidio, Intercom and Omniops for ecommerce in 2026 — pricing, AI ceiling, WooCommerce vs Shopify support, and the specific moment a chatbot stops being enough. ### What is RAG? How Retrieval-Augmented Generation Powers AI Support https://www.omniops.co.uk/blog/what-is-rag-retrieval-augmented-generation RAG (Retrieval-Augmented Generation) lets AI support access your business data in real-time. Learn how it works, why it matters, and how to evaluate RAG providers. ### Abandoned Cart Recovery via Chat: Timing, Tactics and the Maths https://www.omniops.co.uk/blog/abandoned-cart-recovery-chat Omnichat puts chat-based cart recovery at 11-25%, against 5-10% for email. Learn timing strategies, personalisation tactics and how to work out your own recovery maths. ### Tidio Alternative for Ecommerce Stores in 2026: What to Consider https://www.omniops.co.uk/blog/tidio-alternative-ai-chatbot An honest comparison of Tidio for ecommerce — where it shines, where the conversation counts trip stores up, and what to look at when you've outgrown Lyro AI. WooCommerce angle included. ### How to Reduce Customer Service Costs in Ecommerce (Without Cutting Quality) https://www.omniops.co.uk/blog/customer-service-cost-benchmarks A practical guide to cutting ecommerce customer service costs: which inquiries to automate first, the cost levers that actually move the number, and the UK agent-cost context behind it. Benchmarks included as evidence. ### Order Tracking Automation: Complete Setup Guide https://www.omniops.co.uk/blog/order-tracking-automation-guide Step-by-step guide to automating order tracking queries. Reduce WISMO tickets by 85%, cut response times, and boost satisfaction with proactive updates. ### ChatGPT for Customer Service: Hype vs Reality https://www.omniops.co.uk/blog/chatgpt-customer-service-hype-reality An honest assessment of ChatGPT's customer service capabilities—where it excels, where it fails, and what businesses actually experience. ### The Hidden Cost of Slow Customer Service Response https://www.omniops.co.uk/blog/hidden-cost-slow-customer-service Slow customer service costs more than you think. 52% stop buying after slow responses, $856B lost annually to poor service. Here's what's at stake. ### Shopify AI Chatbot Automation: Order Status, Returns and Product Questions https://www.omniops.co.uk/blog/shopify-ai-chatbot-automation How to automate Shopify customer support with an AI agent that does more than answer FAQs: order status and tracking, answers from your returns policy, size and product questions, and a clean hand-off to you. ### WooCommerce AI Chatbot Setup: Connect an AI Agent to Your Store https://www.omniops.co.uk/blog/woocommerce-ai-chatbot-setup How to set up an AI agent on your WooCommerce store: order status, answers from your own products and policies, and abandoned cart recovery by email. ### Intercom Alternatives 2026: 7 AI-First Options That Cost Less https://www.omniops.co.uk/blog/intercom-alternatives-2025 Compare 7 AI-first Intercom alternatives with honest pricing breakdowns. Similar AI capabilities without Intercom's complex pricing. ### Best Shopify Chat Apps 2026: AI vs Live Chat Compared https://www.omniops.co.uk/blog/best-shopify-chat-apps-2025 Compare Shopify chat apps in 2026: Gorgias, Tidio, Re:amaze, LiveChat, and AI-first alternatives with honest pricing and feature breakdowns. ### The Best WooCommerce AI Chatbot in 2026: Honest Comparison https://www.omniops.co.uk/blog/best-woocommerce-chat-plugins-2025 WooCommerce-specific comparison of AI chatbots in 2026 — what reads your order data, what only learns from your FAQ, and where Gorgias's Shopify-only ceiling leaves merchants stuck. Honest, no affiliate links. ### AI Customer Service: The Complete 2026 Guide https://www.omniops.co.uk/blog/ai-customer-service-guide-2025 Complete guide to AI customer service in 2026. Learn how AI support works, when to use it, implementation strategies, and how to measure success. ## Contact - Website: https://www.omniops.co.uk - Pricing: https://www.omniops.co.uk/pricing - Security & Trust: https://www.omniops.co.uk/trust - Email: support@omniops.co.uk