# OmniOps — full context for LLMs > Expanded companion to https://www.omniops.co.uk/llms.txt. One fetch gives an answer engine everything needed to cite OmniOps accurately: the summary, the full FAQ, and every published article. Meet Sell & Serve AI: the proactive ecommerce agent that helps shoppers choose and buy, then keeps serving them after checkout. Conversation to conversion. See https://www.omniops.co.uk/llms.txt for the short summary: who it's for, what Omni does, integrations, pricing (set-up included, founding places priced at their number from £1 a month, then £500/month), compliance, and contact. ## Frequently asked questions ### How long does setup take? About a week, end to end. We connect Omni to your store, channels and inbox; we walk you through how it speaks to your customers and what it should escalate; we tune it to your products and policies. After that, Omni starts preparing work inside the rules you approve. ### What platforms does it work with? WooCommerce, Shopify, Stripe and Square natively. Gmail and Outlook for customer email. WhatsApp, Instagram and Messenger are coming soon as setup-dependent channels. Xero works for accounts today, with QuickBooks coming soon. If you’re on something else, get in touch, we may already support it. ### Can I cancel? Any time. It’s a rolling monthly arrangement with no contract. If Omni isn’t earning its keep, cancel and walk away. No phone calls. A founding place keeps its price only while the subscription stays active. ### Is my data safe? Encrypted in transit and at rest. Core infrastructure is UK/EU hosted and built to support GDPR workflows. We never sell your data or use it for voluntary model training. Export or delete everything any time. ### Can I review messages before they’re sent? Yes. You choose the approval boundary. Omni can draft responses for you to approve, handle routine questions automatically, and pause money, promises, refunds, stock or sensitive cases for your sign-off. You set the rules, and you can change them any time. ### What if Omni gets something wrong? You stay in control. For anything sensitive, such as refunds, returns, customer complaints, stock promises or money decisions, Omni flags it for your approval before acting. You set what it handles automatically and what needs your sign-off. And if it ever gets something wrong, you can override it instantly. ### Why not just use ChatGPT? A general assistant like ChatGPT starts cold every time. It knows nothing about your shop, so you paste in the order, the customer and the numbers before it can help. Once you connect your store, ads and books, Omni already has that context, so it answers from what is actually happening in your business today. You ask the question, and it already has the context. ### What does the £500 price cover? Every capability we ship. It’s £500/month, flat, once the founding places are taken. No per-seat charges, no per-ticket charges, no feature gates. ### What is a founding place? Set-up on your own site is included. Your founding price is your place number: place 1 pays £1 a month, place 2 pays £2, up to £500, locked while you stay. Once all 500 are taken, the price is £500 a month. ### What is OmniOps? OmniOps is an AI operations product for ecommerce businesses. It gives you Omni, an assistant that understands your store, products, customers, messages and approval rules. Omni prepares replies, refunds, follow-ups, briefings and escalations so you can make the important decisions without rebuilding context from tabs. ### How does the AI chat widget work? You add a small code snippet to your website (or install via Shopify). The widget appears on your site and uses AI to answer customer questions instantly about products, orders, shipping, returns, and more. It learns from your website content, uploaded documents, and your store data. When it cannot answer confidently, it escalates to your team by email and dashboard alerts. ### What can Omni do for my store? Answer customer questions on your website, handle order status enquiries, recommend products, prepare refunds and returns for approval, draft follow-ups, escalate complex issues with full context, answer in your email inbox, and surface the decisions that need you. ### How does billing work? Set-up on your own site is included. Your founding price is your place number: place 1 pays £1 a month, place 2 pays £2, up to £500, locked while you stay. Billing is monthly, with no per-seat or per-ticket charges. £500 a month, everything included, once the 500 founding places are taken. ### How do I customise the widget? From OmniOps settings, you can change the widget colours, position, size, welcome message, and branding to match your site. Changes apply instantly with no code updates needed. You can also configure the AI tone, fallback behaviour, and which topics it should handle or escalate. ### Can I try it before committing? Yes. Book a demo and we’ll show you Omni answering real customer questions before you take a place. Cancel any time if it isn’t earning its keep. ### How do I get support? Use the support page or chat with Omni inside OmniOps. We respond within one business day. ### What happens if I uninstall? If you uninstall the app, your subscription is cancelled immediately and the widget stops appearing on your site. Your data is retained for 30 days in case you change your mind, then permanently deleted. You can request immediate deletion at any time by contacting support. ## Documentation (48) ### General Questions https://www.omniops.co.uk/docs/faq/general Common questions about Omni, what it does, and who it's for. ### Omni Chat https://www.omniops.co.uk/docs/features/omni-chat How to use Omni through the chat interface. ### Introduction to Omni https://www.omniops.co.uk/docs/getting-started/introduction What Omni is, how it works, and what it can do for your business. ### WooCommerce Integration https://www.omniops.co.uk/docs/integrations/woocommerce Connect your WooCommerce store so Omni can manage orders, inventory, and customers. ### Security Overview https://www.omniops.co.uk/docs/security/overview How Omniops protects your data, credentials, and business information. ### Studio Image Generation https://www.omniops.co.uk/docs/studio/image-generation How to create images in Studio with Gemini and OpenAI GPT Image 2. ### Getting Started with Omni https://www.omniops.co.uk/docs/talking-to-omni/getting-started-with-omni Everything you need to know to have your first conversation with Omni. ### Widget Setup https://www.omniops.co.uk/docs/widget/setup Install the Omniops chat widget on your website. ### Setup & Account https://www.omniops.co.uk/docs/faq/setup-and-account How to get started, connect your tools, and manage your account. ### Dashboard https://www.omniops.co.uk/docs/features/dashboard Visual analytics and management interface for your business operations. ### Quickstart Guide https://www.omniops.co.uk/docs/getting-started/quickstart Set up your organisation and have your first conversation with Omni in minutes. ### Shopify Integration https://www.omniops.co.uk/docs/integrations/shopify Connect Shopify so Omni can read store context, support customers, and prepare validated store-operation work. ### Privacy & Compliance https://www.omniops.co.uk/docs/security/privacy GDPR compliance, data handling, and privacy practices at Omniops. ### Studio Campaign Packs https://www.omniops.co.uk/docs/studio/campaign-packs How to generate a curated full-funnel campaign asset pack from a product or reference image in Studio. ### What You Can Ask Omni https://www.omniops.co.uk/docs/talking-to-omni/what-you-can-ask A practical guide to everything you can ask Omni to do, organised by what you need. ### Widget Customisation https://www.omniops.co.uk/docs/widget/customization Customise the appearance and behaviour of your Omniops chat widget. ### Security & Privacy https://www.omniops.co.uk/docs/faq/security-and-privacy How Omniops protects your business data and your customers' privacy. ### Customer Service https://www.omniops.co.uk/docs/features/customer-service How the customer service system works for your website visitors. ### Your First Week with Omni https://www.omniops.co.uk/docs/getting-started/first-week A simple day-by-day guide to getting the most from Omni in your first week. ### Google Workspace Integration https://www.omniops.co.uk/docs/integrations/google-workspace Connect Google Workspace to let Omni manage your email, calendar, and documents. ### AI Images & Content Credentials https://www.omniops.co.uk/docs/security/ai-content-credentials How Omniops labels AI-generated images, what a provenance record stores, and how anyone can verify a credentialed file. ### Tips for Better Results https://www.omniops.co.uk/docs/talking-to-omni/tips-and-best-practices Simple ways to get more useful answers from Omni. ### Take bookings through the chat widget https://www.omniops.co.uk/docs/widget/bookings Connect Google Calendar, define your services, and let visitors book real appointments in chat. ### Troubleshooting https://www.omniops.co.uk/docs/faq/troubleshooting Solutions for common issues with your Omniops setup. ### Order Management https://www.omniops.co.uk/docs/features/order-management Check order status, prepare refunds, and follow returns through conversation. ### Microsoft 365 https://www.omniops.co.uk/docs/integrations/microsoft-365 Connect Outlook calendar and email so Omni can manage your meetings and communication. ### A Day with Omni https://www.omniops.co.uk/docs/talking-to-omni/a-day-with-omni What a typical day looks like when Omni handles the operational side of your business. ### Cart Recovery https://www.omniops.co.uk/docs/features/cart-recovery Automatically follow up on abandoned carts and recover lost sales. ### Instagram & Messenger https://www.omniops.co.uk/docs/integrations/instagram-and-messenger Prepare Instagram and Facebook Messenger for Omniops private rollout. ### Customer Intelligence https://www.omniops.co.uk/docs/features/customer-intelligence Understand your customers, spot risks early, and track business performance through conversation. ### WhatsApp Integration https://www.omniops.co.uk/docs/integrations/whatsapp Prepare WhatsApp Business for Omniops private rollout and readiness-gated delivery. ### Inventory https://www.omniops.co.uk/docs/features/inventory-and-pricing Monitor stock levels and get reorder alerts. ### Stripe https://www.omniops.co.uk/docs/integrations/stripe Connect Stripe for payment tracking and order data. ### Risk Review https://www.omniops.co.uk/docs/features/fraud-protection Fraud-risk scoring setup, suspicious order review, and customer trust management. ### Payments & Billing https://www.omniops.co.uk/docs/features/payments-and-billing Connect Stripe directly and stay on top of payments, refunds, disputes, and cash flow. ### Xero https://www.omniops.co.uk/docs/integrations/xero Connect your Xero account so Omni can track invoices, monitor payments, and provide financial insights. ### WhatsApp Marketing https://www.omniops.co.uk/docs/features/whatsapp-marketing Prepare consent-based WhatsApp templates for private rollout and readiness-gated delivery. ### Mailchimp https://www.omniops.co.uk/docs/integrations/mailchimp Connect Mailchimp so Omni can read your audiences, run your segments and automations, and check consent before any send. ### 24/7 Enquiry Handling https://www.omniops.co.uk/docs/features/enquiry-handling Answer website customer questions around the clock using your own business content. ### Klaviyo https://www.omniops.co.uk/docs/integrations/klaviyo Connect Klaviyo so Omni can read your lists, segments and flows, control automations, and sync your best customers — by asking in plain English. ### Meta Ads https://www.omniops.co.uk/docs/integrations/meta-ads Connect Meta Business Suite so Omni can report on your ad spend and campaign performance. ### CRM & Lead Management https://www.omniops.co.uk/docs/features/crm-and-leads Capture, score, enrich, and follow up on every lead — all through conversation. ### Square https://www.omniops.co.uk/docs/integrations/square Connect Square so Omni can look up payments, orders, disputes, and payouts. ### Outbound Sales https://www.omniops.co.uk/docs/features/outbound-sales Find prospects, personalise outreach, and track results — all through conversation. ### Reviews & Reputation https://www.omniops.co.uk/docs/features/reviews-and-reputation Prepare branded review requests after purchases, with live-store verification before automatic sending. ### Email & Lead Management https://www.omniops.co.uk/docs/features/email-and-lead-management Incoming emails sorted, labelled, and acted on — leads and support requests handled automatically. ### Messaging Channels https://www.omniops.co.uk/docs/features/messaging-channels One consistent customer messaging foundation, with website chat live and Meta channels readiness-gated. ### Shopify Operations https://www.omniops.co.uk/docs/features/shopify-operations Shopify operation lanes for Omni, with each capability labelled by safety and live-test status. ## Feature pages (23) ### Omni, your AI operator https://www.omniops.co.uk/features/omni Ask your store anything and Omni answers from your live data, then takes the next step. Orders, customers, money and marketing, run from one chat. ### Goals with Omni https://www.omniops.co.uk/features/goals Tell Omni what you want to achieve. It shapes a measurable goal, asks for your approval, organises the work and checks progress with you. ### iPhone app https://www.omniops.co.uk/features/ios-app The iPhone app for your shop: the full Omni chat, your customers and your tasks, wherever you are. ### Office https://www.omniops.co.uk/features/office Every Claude and Codex session running on your Mac, in one list. See what is waiting on you, answer it from your phone, and keep the ones that matter to hand. ### Customer service https://www.omniops.co.uk/features/customer-service An AI agent on your website that answers customers in text and voice, reads real orders and live stock, and sorts refunds with your approval. Live in an afternoon. ### Bookings through chat https://www.omniops.co.uk/features/appointment-booking Visitors pick a real free time in chat and it lands in your Google Calendar, confirmed, with an email in your name. Off by default, on in minutes. ### Email intelligence https://www.omniops.co.uk/features/email Email triage for Gmail and Outlook. OmniOps sorts your inbox, drafts replies in your voice, and tracks the follow-ups you would otherwise miss. ### Tasks https://www.omniops.co.uk/features/tasks Task management that captures itself: OmniOps pulls tasks from your email and calendar, flags what is overdue, and keeps the next thing in front of you. ### Customer intelligence https://www.omniops.co.uk/features/customers Customer intelligence for ecommerce: RFM segments, churn risk and lifetime value, read from your own orders. See who is loyal and who is slipping away. ### Shopper intelligence https://www.omniops.co.uk/features/shopper-intelligence See what shoppers view, click, ask and buy, and which pages land or fall flat, then ask Omni what it means and what to fix first. ### Orders, returns & reviews https://www.omniops.co.uk/features/commerce See your orders across WooCommerce, Shopify and Stripe, with returns and refunds waiting for your yes, and prepare review follow-ups from one view. ### Shopify operations https://www.omniops.co.uk/features/shopify-operations Shopify operations in one place: orders, returns, products, stock, store audits and shopper intelligence, with Omni answering questions across the store. ### Accounting & finance https://www.omniops.co.uk/features/money Receipts and bills from your inbox, captured, sorted by VAT quarter and lined up to approve, so month end is filed, not a shoebox. ### Square payments https://www.omniops.co.uk/features/square-payments Square disputes, payments, orders and catalogue, read by Omni in one place, with a ready-to-review evidence response drafted the moment a chargeback lands. ### Marketing https://www.omniops.co.uk/features/marketing Lifecycle email, ad performance and product feed health in one place, with the next move suggested. Marketing that earns its keep without a full-time hand. ### Get found by AI https://www.omniops.co.uk/features/get-found-by-ai Shoppers ask ChatGPT what to buy. Omni gets your shop into the form it reads, checks each week whether ChatGPT names you, and turns the gaps into fixes. ### Email marketing https://www.omniops.co.uk/features/email-marketing Mailchimp and Klaviyo, run from one chat. Omni builds segments from your real sales, pauses or resumes flows, and checks consent before anything goes out. ### Shopify AI agent https://www.omniops.co.uk/features/shopify-ai-agent Shopify AI agent for customer service and store operations. Omni reads orders live, then previews SEO, product, audit and metafield work behind approvals. ### Creative Studio https://www.omniops.co.uk/features/studio A canvas where your store's catalogue, your brand and ten photographic looks meet. Type @, pick a product, describe the shot, and the Studio builds it around your actual product. ### Studio layers https://www.omniops.co.uk/features/studio-layers Break a Studio image into movable layers, with the background rebuilt behind them. Colour layers, text and one undo across the whole picture. ### Google Workspace https://www.omniops.co.uk/features/google-workspace Connect Google once and Omni works across Calendar, Gmail, Drive, Sheets and Contacts on your business side, with you in control of the access. ### Google Drive access https://www.omniops.co.uk/features/google-drive Pick the exact Google Drive files Omni can open, through Google's own picker. Omni opens the files you choose, and nothing else. ### Integrations https://www.omniops.co.uk/features/integrations OmniOps works with Shopify, WooCommerce, Stripe, Xero, Google Workspace, Microsoft 365 and more, with QuickBooks marked as coming soon until production proof is complete. ## Articles (31) ### AI for estate agents: features and comparison https://www.omniops.co.uk/blog/ai-for-estate-agents Compare property AI from OmniOps, Yield, Street, SalesRook and Yomdel. Explore listing search, visual discovery and viewing journeys for your agency. ### AI images that prove what they are https://www.omniops.co.uk/blog/ai-images-that-prove-what-they-are From August 2026, EU rules require AI-generated images to carry a machine-readable label. Here's the Content Credentials layer we built and proved before the AI photography feature that will need it, and why that feature cannot run without it. ### What a Shopify AI Agent Can Safely Prepare Today https://www.omniops.co.uk/blog/what-can-shopify-ai-agent-safely-do What a Shopify AI agent can safely prepare today: live order reads, Shopify SEO automation previews, approval gates and rollback rules. ### Your chat widget should know why shoppers hesitate https://www.omniops.co.uk/blog/why-chat-widget-should-understand-shoppers Why ecommerce stores need website behaviour, chat, basket and sales signals in one place, and how Omni turns them into plain answers. ### ChatGPT Images 2.0 in Studio: What It Means for Ecommerce Creative Work https://www.omniops.co.uk/blog/chatgpt-images-2-studio-ecommerce A practical guide to using OpenAI GPT Image 2, also known as ChatGPT Images 2.0, inside Omniops Studio for ecommerce images and campaign assets. ### Email your customers without breaking the rules: a plain guide to PECR https://www.omniops.co.uk/blog/uk-ecommerce-email-marketing-pecr How UK ecommerce stores can email customers legally under PECR and UK GDPR, including consent, the soft opt-in, and the must-haves in every message. ### Returns and refunds law for UK ecommerce, explained simply https://www.omniops.co.uk/blog/uk-ecommerce-returns-refunds-law A plain guide to UK returns and refunds law for online stores, covering faulty goods under the Consumer Rights Act and the 14-day cooling-off period. ### How to review risky ecommerce orders before they ship https://www.omniops.co.uk/blog/ai-fraud-detection-ecommerce Ecommerce fraud-risk review with an AI agent that can score orders after the live webhook path is verified, while leaving the final call to you. ### The Best AI Customer Service for Shopify Stores in 2026 https://www.omniops.co.uk/blog/best-ai-customer-service-shopify An honest guide to the best AI customer service for Shopify in 2026. The criteria that actually matter (live order data, action-taking, native install, pricing model, escalation) and how Gorgias, Tidio, Intercom, Zendesk and Omniops compare. ### The Best AI Customer Service for WooCommerce Stores in 2026 https://www.omniops.co.uk/blog/best-ai-customer-service-woocommerce What the best AI customer service for WooCommerce actually looks like in 2026, why most tools are Shopify-first and bolt onto WooCommerce awkwardly, and how to pick one that reads live order data and acts on returns and refunds. ### Know when a rival drops their price before it costs you the sale https://www.omniops.co.uk/blog/competitor-price-tracking-ecommerce How small UK and Ireland ecommerce stores can keep an eye on competitor prices without losing the day to it, using an AI agent that watches and tells you. ### How to know what to focus on each morning running an online store https://www.omniops.co.uk/blog/ecommerce-daily-briefing-ai An ecommerce daily briefing tells you the three things worth your attention before you open a single dashboard. Here is what a useful one looks like. ### The Best Gorgias Alternative for WooCommerce Stores (2026) https://www.omniops.co.uk/blog/gorgias-alternative-woocommerce Gorgias is a strong helpdesk, but it's Shopify-first, and its AI Agent doesn't take actions on WooCommerce. Here's what a WooCommerce merchant should actually look for in an alternative, compared fairly. ### The Best Siena AI Alternative for Small Ecommerce Stores (2026) https://www.omniops.co.uk/blog/siena-ai-alternative An honest look at Siena AI for small ecommerce stores, where its base-fee pricing stops making sense, and what to use instead if you run a WooCommerce or Shopify shop on a tighter budget. ### Zendesk Chatbot Pricing: What AI Support Costs, and the Flat-Rate Alternative https://www.omniops.co.uk/blog/zendesk-chatbot-pricing How Zendesk prices its chatbot and AI support, the per-agent tiers, the paid AI add-ons and the per-resolution charges, plus why a flat monthly rate can work out cheaper as your volume grows. ### Agentic AI vs Chatbot: Why Ecommerce Businesses Are Making the Switch https://www.omniops.co.uk/blog/agentic-ai-vs-chatbot Agentic AI vs chatbot — the practical difference, when an agent beats a chatbot for ecommerce, and how to evaluate one in five minutes. ### AI for WooCommerce in 2026: The Complete Guide https://www.omniops.co.uk/blog/ai-for-woocommerce-guide-2026 What AI for WooCommerce actually does in 2026: the plugins, integrations, and full-stack agents for customer service, operations, marketing, and finance. ### Gorgias vs Tidio vs Intercom vs Omniops: The Honest Ecommerce AI Support Comparison for 2026 https://www.omniops.co.uk/blog/gorgias-vs-tidio-vs-intercom-vs-omniops An honest comparison of Gorgias, Tidio, Intercom and Omniops for ecommerce in 2026 — pricing, AI ceiling, WooCommerce vs Shopify support, and the specific moment a chatbot stops being enough. ### What is RAG? How Retrieval-Augmented Generation Powers AI Support https://www.omniops.co.uk/blog/what-is-rag-retrieval-augmented-generation RAG (Retrieval-Augmented Generation) lets AI support access your business data in real-time. Learn how it works, why it matters, and how to evaluate RAG providers. ### Abandoned Cart Recovery via Chat: Recover 12% More Sales https://www.omniops.co.uk/blog/abandoned-cart-recovery-chat Chat-based cart recovery converts at 11-25%, outperforming email's 5-10%. Learn timing strategies, personalization tactics, and recovery math. ### Tidio Alternative for Ecommerce Stores in 2026: What to Consider https://www.omniops.co.uk/blog/tidio-alternative-ai-chatbot An honest comparison of Tidio for ecommerce — where it shines, where the conversation counts trip stores up, and what to look at when you've outgrown Lyro AI. WooCommerce angle included. ### How to Reduce Customer Service Costs in Ecommerce (Without Cutting Quality) https://www.omniops.co.uk/blog/customer-service-cost-benchmarks A practical guide to cutting ecommerce customer service costs: which inquiries to automate first, the cost levers that actually move the number, and the UK agent-cost context behind it. Benchmarks included as evidence. ### Order Tracking Automation: Complete Setup Guide https://www.omniops.co.uk/blog/order-tracking-automation-guide Step-by-step guide to automating order tracking queries. Reduce WISMO tickets by 85%, cut response times, and boost satisfaction with proactive updates. ### ChatGPT for Customer Service: Hype vs Reality https://www.omniops.co.uk/blog/chatgpt-customer-service-hype-reality An honest assessment of ChatGPT's customer service capabilities—where it excels, where it fails, and what businesses actually experience. ### The Hidden Cost of Slow Customer Service Response https://www.omniops.co.uk/blog/hidden-cost-slow-customer-service Slow customer service costs more than you think. 52% stop buying after slow responses, $856B lost annually to poor service. Here's what's at stake. ### Shopify AI Chatbot Automation: Automate Order Status, Returns and Cart Recovery https://www.omniops.co.uk/blog/shopify-ai-chatbot-automation How to automate Shopify customer support with an AI agent that does more than answer FAQs: order status, returns and refunds to your rules, abandoned-cart recovery, and clean escalation. Plus realistic automation benchmarks. ### WooCommerce AI Chatbot Setup: Connect an AI Agent to Your Store in a Week https://www.omniops.co.uk/blog/woocommerce-ai-chatbot-setup How to set up an AI agent on your WooCommerce store: order updates, returns and refunds to your own rules, abandoned cart recovery, inbox triage. Connect Omni and go live in about a week. ### Intercom Alternatives 2026: 7 AI-First Options That Cost Less https://www.omniops.co.uk/blog/intercom-alternatives-2025 Compare 7 AI-first Intercom alternatives with honest pricing breakdowns. Similar AI capabilities without Intercom's complex pricing. ### Best Shopify Chat Apps 2026: AI vs Live Chat Compared https://www.omniops.co.uk/blog/best-shopify-chat-apps-2025 Compare Shopify chat apps in 2026: Gorgias, Tidio, Re:amaze, LiveChat, and AI-first alternatives with honest pricing and feature breakdowns. ### The Best WooCommerce AI Chatbot in 2026: Honest Comparison https://www.omniops.co.uk/blog/best-woocommerce-chat-plugins-2025 WooCommerce-specific comparison of AI chatbots in 2026 — what reads your order data, what only learns from your FAQ, and where Gorgias's Shopify-only ceiling leaves merchants stuck. Honest, no affiliate links. ### AI Customer Service: The Complete 2026 Guide https://www.omniops.co.uk/blog/ai-customer-service-guide-2025 Complete guide to AI customer service in 2026. Learn how AI support works, when to use it, implementation strategies, and how to measure success. ## Contact - Website: https://www.omniops.co.uk - Pricing: https://www.omniops.co.uk/pricing - Security & Trust: https://www.omniops.co.uk/trust - Email: support@omniops.co.uk