Accessibility Statement

Last updated: 8 October 2026

Our Commitment

We are committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility. It has three levels: Level A, Level AA, and Level AAA. Our chat widget is partially conformant with WCAG 2.1 level AA.

Widget Accessibility Features

• Keyboard navigation support
• Screen reader compatibility
• ARIA labels and roles
• High contrast mode support
• Focus indicators
• Resizable text

Known Limitations

• Some dynamic content may not announce properly to screen readers
• Complex animations can be distracting for some users
• Asking out loud works in the chat. Omni can't move the page for you on a phone; it tells you where to tap instead.

Keyboard Shortcuts

• Tab - Navigate through interactive elements
• Enter - Send message or activate buttons
• Arrow keys - Navigate through message history

Feedback

We welcome your feedback on the accessibility of our chat widget. Please contact us at [email protected] if you encounter barriers.

European Accessibility Act Compliance

The European Accessibility Act has applied since 28 June 2025. We are working towards meeting its requirements in full and are actively making improvements.